betting rules for our shop

and telephone customers

effective 1st May 2009

Contents

1 introduction.......................................................................................................... 5

2 terms and conditions........................................................................................... 5

2.1 applicability of these terms and conditions.................................................5

2.2 you and your capacity...................................................................................6

2.3 customer conduct in our licensed betting offices.......................................7

2.4 claiming your winnings...................................................................................9

2.5 complaints and disputes................................................................................9

2.5.1 complaints procedure....................................................................................9

2.5.2 dispute resolution policy.................................................................................10

2.6 self exclusion and gamcare..........................................................................11

3 general betting rules and conditions................................................................. 12

3.1 opening and maintaining your telephone account...................................12

3.1.1 rules ..................................................................................................12

3.1.2 minimum stake per call...................................................................12

3.1.3 statements........................................................................................12

3.1.4 type of account ..............................................................................12

3.1.5 changing your type of account.....................................................13

3.1.6 phone betting procedure...............................................................13

3.1.7 disconnected calls..........................................................................14

3.1.8 changes to you personal details....................................................14

3.1.9 changes to your payment card.....................................................14

3.1.10 withdrawing money from your account .......................................14

3.1.11 authorisation procedure.................................................................14

3.1.12 payments..........................................................................................14

3.1.13 costs of deposit and withdrawal....................................................14

3.2 conditions of acceptance.............................................................................14

3.3 conditions of entry into our licensed betting premises................................15

3.4 maximum payments.......................................................................................16

3.5 acceptance and settlement of bets.............................................................17

3.6 results................................................................................................................20

3.7 each-way terms...............................................................................................21

3.8 favourites..........................................................................................................22

3.9 ambiguous or incorrect instructions..............................................................22

3.9.1 incorrect selections or stakes ........................................................23

3.9.2 multiple selections from different events........................................23

3.9.3 two or more selections in the same race:......................................23

3.9.4 lines ..................................................................................................23

3.9.5 unclear selection.............................................................................23

3.9.6 error regarding the meeting or race time......................................24

3.10 double engagements....................................................................................26

3.11 late withdrawals...............................................................................................26

3.11.1 horses - early prices........................................................................................27

3.11.2 greyhounds......................................................................................................27

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3.11.3 sports betting...................................................................................................28

3.12 early and show prices.....................................................................................28

3.13 dead-heats......................................................................................................29

3.14 postponements...............................................................................................29

3.15 re-run races......................................................................................................29

3.15.1 horses................................................................................................29

3.15.2 greyhounds......................................................................................29

3.16 ante-post..........................................................................................................30

3.17 conditional bets..............................................................................................31

3.17.1 ‘any-to-come’ or ‘if cash’..................................................................31

3.17.2 if lose... if win... stop at a winner......................................................31

3.17.3 jockey’s mounts, owner’s or trainer’s selected...............................31

3.18 forecasts...........................................................................................................32

3.18.1 horses................................................................................................32

3.19 tricasts..............................................................................................................32

3.20 Tote betting......................................................................................................33

4 sports/market specific rules............................................................................... 35

4.1 horse racing rules............................................................................................35

4.1.1 distance betting...............................................................................35

4.1.2 favourites index ...............................................................................36

4.1.3 international racing.........................................................................36

4.1.4 Australia............................................................................................38

4.1.5 America............................................................................................38

4.1.6 Belgium.............................................................................................38

4.1.7 Dubai................................................................................................38

4.1.8 France...............................................................................................39

4.1.9 Germany...........................................................................................39

4.1.10 Hong Kong/Japan..........................................................................39

4.1.11 Ireland...............................................................................................40

4.1.12 Italy ..................................................................................................40

4.1.13 South Africa......................................................................................40

4.2 greyhound racing rules..................................................................................40

4.2.1 withdrawals and reserves................................................................41

4.2.2 win and each-way...........................................................................41

4.2.3 forecasts and tricasts.......................................................................41

4.2.4 Tote betting.......................................................................................41

4.2.5 favourites...........................................................................................41

4.2.6 meetings and times.........................................................................41

4.2.7 BAGS/BEGS meetings......................................................................42

4.2.8 Trap Challenge betting...................................................................42

4.3 virtual racing rules...........................................................................................43

4.4 football rules....................................................................................................43

4.4.1 in-play bets.......................................................................................44

4.4.2 related bets.......................................................................................44

4.4.3 football coupons..............................................................................45

4.4.4 match betting..................................................................................46

4.4.5 half time/full time betting (double result forecast).......................46

4.4.6 handicap betting............................................................................46

4.4.7 time of first goal................................................................................46

4.4.8 goalscorer bets................................................................................47

4.4.9 correct score bets............................................................................48

4.4.10 scorecasts - combined first goalscorer & final score bets............49

4.4.11 bookings index.................................................................................49

4.5 sports general rules.........................................................................................49

4.6 American football...........................................................................................51

4.7 athletics............................................................................................................51

4.8 Australian Rules football.................................................................................51

4.9 baseball...........................................................................................................51

4.10 basketball........................................................................................................52

4.11 bowls................................................................................................................53

4.12 boxing..............................................................................................................53

4.13 cricket...............................................................................................................54

4.14 cycling..............................................................................................................54

4.15 darts.................................................................................................................55

4.16 gaelic games..................................................................................................55

4.17 golf....................................................................................................................55

4.18 ice hockey.......................................................................................................56

4.19 motor racing....................................................................................................58

4.20 rugby league and rugby union.....................................................................58

4.21 skiing.................................................................................................................59

4.22 snooker.............................................................................................................59

4.23 tennis................................................................................................................60

4.24 lotto and numbers general rules...................................................................60

4.25 Irish Lotto..........................................................................................................60

4.25.1 Monday Irish Lotto Bet.....................................................................61

4.26 49’s Draw..........................................................................................................61

4.27 Rapido..............................................................................................................61

4.28 incorrect lotto/numbers bet instructions.......................................................62

4.29 non-sporting events........................................................................................63

4.29.1 Christmas number one...................................................................63

4.29.2 snow at Christmas...........................................................................63

4.29.3 gaming machines...........................................................................63

4.30 speciality bets..................................................................................................64

4.30.1 Lucky 15, 31 and 63.........................................................................64

4.30.2 Union Jack........................................................................................65

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full responsibility for such losses. You must exercise your own judgment in choosing to place

a bet. You acknowledge that, in placing a bet you are not relying on any statement of any

employee of Betterbet relating to the subject matter of a bet.

In order to prevent underage gambling, we reserve the right to ask for acceptable forms of

identification (see below) for anyone who appears to be under the age of 18. Acceptable

forms of identification must:

• Contain a photograph from which you can be identified;

• State your date of birth;

• Be valid (i.e. not out of date or expired);

• Be legible and show no signs of tampering.

If you cannot produce acceptable identification documents when requested you will be

required to immediately leave the betting shop.

2.3 customer conduct in our licensed betting offices

We reserve the right to remove or ask any Customer to leave our premises if we believe they are

being disruptive to the smooth running of our business. Without in any way limiting the previous

provisions:

a) Customers may not bring onto the premises any intoxicating liquor for

consumption on the premises. Any sale or resale of any items or products

on the premises is strictly forbidden.

b) Customers are not permitted to smoke on the premises, save in relation to

those outside areas which are clearly indicated.

c) Customers are forbidden from passing, dealing in or taking an illegal

substance on the premises.

d) Customers will not be allowed into or to remain on the premises if we or any

member of our staff considers him/her to be drunk, rowdy or where the level

of consumption of any substance may, in the view of any member of our staff,

give rise to the Customer being difficult or unpredictable, or a danger to him or

herself, staff and other Customers, or likely to bring the character of the

premises and the Company into disrepute, or undermine the security

of the premises in any way.

We reserve the right to exclude and/or bar Customers from any or all of our offices if a

Customer on the premises is involved in, responsible for (whether wholly or partly), or complicit

in any of the following acts or instances of behaviour. He or she may be removed from the

premises and/or be barred from entering the premises in relation to prior instances of such

acts or behaviour:

a) Smoking (where not otherwise permitted) or use of, passing of or dealing

in illegal substances

b) Sale or resale of any items

c) Any lewd, drunken or offensive behaviour or behaviour likely to put that

Customer, any other Customer or any member of staff in danger or likely

to result in any impairment of the enjoyment by other Customers of the

games and services on offer on the premises or impede the provision of

those services, or impact in any way on the reputation of the Company

d) Any attempt by a Customer to assist or encourage any person under

the age of 18 to gamble on the premises

e) Where the Company reasonably suspects that the Customer is

using the premises to conduct any form of illegal behaviour

f) Where the Company reasonably suspects that the Customer is attempting

to cheat or does cheat at any of the games provided at the premises

including on any terminal/machine or defraud the Company either on

his own or in conjunction with any other person or entity or is attempting to

and/or assisting another person/entity to cheat or defraud the Company

g) The Customer is involved in systematic money lending to other Customers on

the premises (save that ‘systematic’ for these purposes may involve instances

of money lending which has taken place, or which the Company suspects

may have taken place, on other premises owned or controlled by the

Company or other companies in a group of which the Company forms a part).

It is within the Company’s discretion whether to allow any Customer removed or barred from

entering the premises in the above circumstances back into the premises and the Customer

will be notified to that effect when he or she attempts to attend the premises again. Any

Customer attempting to assist any other Customer to avoid such a ban may similarly be

excluded.

The Company may also determine in its absolute discretion whether to inform the police, the

Gambling Commission or the Local Authority in relation to any refusal of entry, removal or

exclusion of a Customer, and it reserves the right where relevant to bring a prosecution itself

and claim damages where the inappropriate use of premises by the Customer or his or her

use contrary to these Terms and Conditions may cause the Company loss.

The Company may at its discretion decide that the Customer should be barred from (and if so

for what period of time) any other premises owned or controlled by the Company or any other

company in a group of which the Company forms a part and where reasonably possible it will

inform the Customer by post or email to that effect.

The Company is entitled to exclude from the premises any person who we reasonably suspect

to be under the age of 18 unless such person is able to immediately produce satisfactory ID. In

any instance where an under 18 has been found to be gambling on the premises, all monies

(if any) and bets made by him or her will be voided and any winnings will be retained by the

company pending a police investigation.

Without prejudice to the above, the Company may take all steps within its discretion in

connection with a Customer’s acts or behaviour on the premises that it considers appropriate

in order to preserve the security of the premises, any items or cash on the premises, the health

and safety of staff or other Customers, or the enjoyment by Customers of the facilities on the

premises.

CCTVs are used on our premises. You agree that by entering these premises your image may

be captured and used and disclosed to third parties in so far as Betterbet has legitimate

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concerns about the security of the premises, or items or cash on the premises, adherence by

Customers to these Terms and Conditions, and the safety of Customers and staff using the

premises.

2.4 claiming your winnings

We do not guarantee payment of returns from any bet claimed later than 30 days after the

time the final result affecting settlement of the bet was known. If any claims are made after this

date we will do our utmost to trace the bet but cannot guarantee that any payment will be

made.

Payment will only be made on presentation of the official original receipt. Where this has been

lost you must complete a Lost Receipt Claim Form and payment will be released provided

we are satisfied with the bona fides of your claim and you agree to indemnify Betterbet in the

event of a further claim on the bet. You will be required to sign for the payment and in most

cases provide photographic proof of identity. It is the responsibility of the Customer to ensure

the safety of their slip and where payment has already been made on the official receipt prior

to your claim being lodged, we regret that no further payment can be made.

2.5 complaints and disputes

In this section a ‘complaint’ means a complaint about any aspect of our conduct in relation

to your dealings with us and a ‘dispute’ means any complaint which is not resolved through

the Complaints Procedure and which relates to the outcome of a gambling transaction. All

disputes are dealt with under our Dispute Resolution Policy. Complaints will not be heard by us

unless they are raised with us within 12 weeks of the date of the event or events to which they

relate.

In relation to all complaints or disputes, we reserve the right to record all telephone and email

communications with you and any other person. In the event of a dispute as to the contents of

any such communication, reference will be made to such records where they exist and to our

transaction database which, in the absence of any contrary evidence, shall be decisive.

It shall be a condition of your agreement with us that any complaints and disputes are and

remain confidential both whilst we seek a resolution and afterwards. You agree that you shall

not disclose the existence, nature or any detail of any complaints and disputes to any third

party (which shall include the discussion of any such complaints and disputes in any chat

room, forum, blog or social networking site offered by any third party). If you do so, that shall

be considered a breach of these Terms and Conditions and we will no longer be obliged to

continue to seek a resolution of your complaint and we will exclude you from entering our

shops.

2.5.1 complaints procedure

stage 1

We take complaints seriously. If you have a problem regarding any aspect of our service, we

always try in the first instance to resolve the issue face-to-face. You should bring your query to

our attention by speaking to the person in charge of the shop at the time, either the Manager

or Assistant Manager, who will endeavour to resolve your problem.

stage 2

If having spoken to our shop staff your query is not resolved, then you can contact our Head

Office. You should do this in writing, sending your correspondence to:

Betterbet

Customer Services

First Floor Offices

1 The Broadway

Tolworth

Surbiton KT6 7DQ

08000 921 724

We will investigate your complaint in detail with the staff concerned and inform you in writing of

our findings.

If a complaint is not resolved to your satisfaction by the use of our Complaints Procedure

(stage 1 and 2) you may, in the case of a betting related problem, refer the matter to an

independent adjudicator by use of our Dispute Resolution Policy (stage 3). Where a dispute is

referred to IBAS the resulting decision shall be final and binding and you therefore will not have

further recourse to the courts.

2.5.2 dispute resolution policy

stage 3

If you are unhappy with the solution offered by the company, then you can take the matter further.

If your complaint is about a betting related problem, such as the way your bet has been

settled, or about the operation of a Category B gaming machine then you can write to the

Independent Betting Adjudication Service (IBAS). They are an independent body who will

investigate your complaint and their independent panel of experts will rule on the correct

settlement of your bet or the correct resolution of a dispute involving a gaming machine. In

doing this they will ask us to provide any relevant information to help them with their enquiry.

Betterbet will always abide by a decision made by IBAS

Please note that you should always progress through stages 1 and 2 before contacting IBAS.

Their contact details are as follows:

Independent Betting Adjudication Service

PO Box 62639

London

EC3P 3AS

Tel: 020 7347 5883

Fax: 020 7347 5882

Email: adjudication@ibas-uk.co.uk

Website: www.ibas-uk.com

A dispute regarding any bet or the Rules on which the bet is settled shall not be the subject

of litigation, court action or objection to the operator licence and/or premises licence unless

the dispute has been submitted for adjudication in accordance with the these Rules and the

decision of the adjudicator has not been implemented by the relevant party.

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If your query is about the service you have received rather than a betting or gaming machine

related problem, then you should write to our Head Office at the address above. The matter will

be investigated and we will contact you with our findings at the conclusion of our investigation.

2.6 self exclusion and gamcare

We recognise that for a very small number of Customers gambling ceases to be fun and

Betterbet is committed to a policy of providing support and assistance wherever it can.

Information in relation to help with problem gambling is available in all our shops. Please talk

to the shop manager if you wish to discuss any problems that you or a family member may

have related to gambling using our betting facilities.

We reserve the right to approach you in instances where we consider you may need help and

to keep information relating to instances where we have cause for concern and to provide

such information to the Gambling Commission.

For those Customers who wish to restrict their gambling, we provide a self-exclusion policy,

which enables you to restrict your ability to place bets in a particular shop or shops for a

minimum period of 6 months. The restriction will last indefinitely until you take positive action to

end it by visiting one of our shops and undertaking a review meeting with a manager when

you will be required to take 24 hours to consider your decision to return to gambling. If you

require any information relating to this facility please speak to the shop manager in the first

instance or alternatively, call our Customer Service Department.

If we believe that gambling has ceased to be fun for you and that your gambling will cause

you financial or personal difficulties then we reserve the right to exclude you (in so far as we

reasonably can) from our betting offices in a particular area.

We will put all reasonable safeguards in place to ensure that once you self-exclude you will

not be permitted entry onto the premises from which you have elected to be self excluded

irrespective of your wishes to the contrary. However, should you be able to gain entry to these

premises (despite our reasonable efforts to prevent this), we will have no liability in relation to

your gambling losses or any related damages or claims made by you or a third party. Likewise

you will have no claim against us for refusal to permit you entry or for not barring you from

premises other than offices operated by Betterbet.

The National Association for Gambling Care Educational Resources and Training (GAMCARE)

provides information, advice and counselling to individuals, their family and friends who have

concerns about problem gambling. If you require any information the shop manager will be

pleased to assist you. The Helpline number for Gamcare is 0845 600 0133 or visit

www.gambleaware.co.uk.

privacy policy

This Privacy Policy sets out the data processing practices carried out by Betterbet. Any personal

information the Customer supplies to us will only be used for the purposes of determining the

Customer’s suitability as a betting Customer and processing his/her bets. Provided that the

Customer has indicated their acceptance, then Betterbet may from time to time contact the

Customer regarding related products and services that may be of interest. Where required

by law, your personal information may also be disclosed to an applicable governmental,

regulatory, sporting or enforcement authority. Additionally, your personal information may

be disclosed to any fraud prevention organisation, regulatory or sports governing body in

connection with policing the integrity or enforcing the Rules of a sport or game and/or

prevention and detection of crime and with whom Betterbet has agreements from time to

time for the sharing of such data and where we consider that there are reasonable grounds to

suspect that you may be involved in a breach of such Rules or the law, have knowledge of a

breach of such Rules or the law or otherwise pose a threat to the integrity of the relevant sport

or game. Those bodies may then use your personal information to investigate and act on any

such breaches in accordance with their procedures.

Betterbet may use information that it collects from you when placing a bet to collate statistics

and betting patterns. By placing a bet, you consent to Betterbet using such information.

3 general betting rules and conditions

3.1 opening and maintaining your telephone account

The following applies to all account types.

3.1.1 rules

You must be at least 18 years of age in order to obtain and use a telephone betting

account. Customers may open only one account. If we have reason to believe that a

Customer has more than one account we will treat those accounts as one single joint

account. Accounts opened using the same name, address or debit/credit card details to

benefit from offers or promotions are not allowed. If we have sufficient evidence or reason to

believe that this is the case we reserve the right to withdraw any offers to any Customer and

to ignore the bonus or offer for settlement purposes. All bets placed on new accounts are

subject to verification of the identity of the account holder. In instances where we are unable

to verify the authentication of an account holder to our satisfaction we reserve the right to

cancel all bets.

3.1.2 minimum stake per call

Please note that for telephone betting there is a minimum stake per call of £5 which should

be made up of no more than five separate bets.

3.1.3 statements

Telephone Customers will not receive a statement unless you request differently. Opening

Hours: Our telephone betting call centre and Customer Service Department are open 8am –

9.30pm

3.1.4 type of account

There are four ways you can bet over the phone with us:

deposit betting

Customers can credit their account via any of our shops. For your nearest shop please visit

us online at betterbet.com/shops or call 08000 921 724. Balances can be topped up at any

time or withdrawn at a shop of your choosing.

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sports

Grade 1 Football (Grade 1 Football

includes English/Scottish Premier League,

English Championship, Leagues 1 & 2,

the Conference National Division, Scottish

1,2,3, English/Scottish Cup matches,

Internationals, Champions League & UEFA

Cup post qualifying rounds, Bundesliga, La

Liga Primera, Le Championnat and Serie A)

£100,000

All Other Football £25,000

Rugby League, Rugby Union, Cycling, Tennis,

Athletics, Boxing, Darts, Snooker, US Sports,

Motor Sports, Cricket and Golf

£50,000 unless otherwise stated

All Other Sports £10,000

numbers

All Lottos and numbers events including

Virtual Racing

£50,000

other

TV Specials and other non-sport £10,000

B2 & B3 Gaming Machines £500 per event

* A full service is when pictures and audio of the event together with the runners and riders,

non-runners, pre-race betting and results are all transmitted live into our betting shops.

3.5 acceptance and settlement of bets

Bets are placed with Betterbet by writing instructions on a betting slip or completing a

Quickslip. A Quickslip is similar to the marksense slip used by the National Lottery and requires

you to indicate your stake, selections and bet type by making a black mark in the appropriate

rectangular boxes. You must then hand the slip, together with the full stake, to a member

of staff who will process your bet by scanning it through our EPoS system. You will receive a

printed receipt which has a unique bet number and shows a photo image of your bet (or

printed details of your bet in case of Quickslip). The bet number and image or printed bet

details must be registered on our EPoS system and be printed on your receipt for the bet to be

valid.

No bet is accepted until we have provided you with a valid receipt that the bet has been

accepted by us.

We reserve the right to refuse to accept the whole, or any part of any bet.

We reserve the right to void any accepted bets and withhold settlement if we have reason

to believe:

a) You are under 18 years of age

b) You are involved in fraud, money laundering, collusion, match rigging

or cheating of any kind

c) A bet may breach the governing Rules of the relevant sport or event in

question or jeopardise the integrity of the sport or event in question

d) A bet is mistakenly accepted for an event that has already

occurred or there is a clear indication of the likely outcome

There may be other instances when we may void a bet and these instances are detailed

under the specific sport/event included in the General Betting Rules.

We also reserve the right to void a bet if required to do so by the Gambling Commission.

Where we have taken steps to void a bet for one of the above reasons, your actions leading to

that shall be considered a breach of our Terms and Conditions and entitle us to terminate the

relationship with immediate effect. In such circumstances we may use the monies we hold as

winnings on any bets placed by you with us, in order to settle any liabilities we may incur as a

result of your actions.

Telephone bets, postal bets or bets put through letterboxes are not accepted in our licensed

betting offices.

In the event of any difference between the original slip presented by the Customer and the

Customer receipt, the selections as they appear on the receipt as captured by our EPoS system

will determine settlement. It is the responsibility of the Customer to check the receipt carefully

as mistakes cannot be rectified after the event.

It is your responsibility to ensure your bets are written clearly and also that your timing,

instructions, spelling and stakes are correct. You should check your receipt to verify that the

amount you have paid and your bet details have been correctly recorded. Bets can only be

cancelled or changed by mutual consent. You must retain your receipt until all bets on your

slip can be fully settled, when any returns due will be paid upon the surrender of your receipt.

time of acceptance

a) An automated “no more bets time” for all horse, greyhound and

number events covered in full service is produced. Except where prior

authorisation is given, single bets accepted after the “no more bets time”

will be void. In multiple bets, late selections will be treated as non runners.

b) Where the official “off” of a race or event is not announced,

bets are accepted up to the advertised start time. Any bet that is

inadvertently accepted after this time will be void unless we are

satisfied that the bet was placed before the actual start of the event.

c) Any bet inadvertently accepted after an event has been resolved will be void.

Any bet accepted in error and contrary to these provisions relating to the time of acceptance,

will be void even if you have been provided with a valid printed receipt.

errors

We reserve the right to refuse payment on any bet where we are unable to substantiate the

selections and the instructions on our EPoS system.

We do not accept any responsibility for a bet not being placed for any reason, including but

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not limited to; computer or till malfunction, electricity failure, failure of telecommunications

systems or services.

Betting is, by its very nature, a fast moving environment. Odds move rapidly and bets are taken

continuously, consequently mistakes can occur. Betterbet will do all that we can to avoid

this but we cannot accept responsibility for any obvious errors or omissions in respect of the

announcing, publishing or marking of prices, handicaps, place terms, runners or results despite

our every effort to ensure total accuracy.

If we do make an obvious error then the following Rules will apply:

a) We reserve the right to correct any obvious error made on a bet placed in

one of our “betting in running” markets and settle at the correct price or

terms which were actually available with Betterbet at the time the bet was struck;

b) When a bet is placed on a market offered before an event has started

and more advantageous odds than those actually available with Betterbet

are applied, we will either settle the bet at the correct price or terms available

with Betterbet or, on condition that you can provide us with verification, at the

best price or on the best terms genuinely available with any of the following

companies at the time the bet was struck: Coral, Ladbrokes, William Hill.

c) Where the incorrect odds or terms are less advantageous than those available

with Betterbet the odds or terms will be amended to the correct odds

or terms available.

If a bet is accepted in error by us at a price or market condition, as indicated above,

that is:

a) Materially different from those available in the general market at the time the

bet was made; or

b) Is clearly incorrect given the relative probability of the event occurring

at the time the bet was made,

then Betterbet will pay winnings at the correct price. To establish the correct price Betterbet will

consider prices available in the general market at the time the bet was made, including the

prices offered by Coral, Ladbrokes and William Hill.

For example: where Betterbet’s actual price for M. Owen to score the first goal is 11/2 but you

are quoted 11/1 in error then you will be able to determine whether your bet should be settled

at 11/2 or the best price available with the companies listed above even if this price is higher

than the actual Betterbet price.

Where, however, you have been quoted 7/2 on the same bet the price will be amended

upwards to the correct Betterbet price of11/2.

settlement of bets

Bets are settled in accordance with the Rules that govern the particular bet made.

If a bet is inadvertently accepted with any prices not written by or endorsed by our staff, the

prices will stand provided they are clearly written and were available at the time the bet was

processed. Where no price is available at the time the bet is placed, we reserve the right to

settle horse and greyhound bets at starting price and sports/special event bets at the next

available price. We do not lay ‘BAR’ prices nor do we accept instructions such as ‘First show’

prior to the transmission of a ‘show’ of betting for that race – any such bets taken in error will be

settled at starting price.

The advertised times of races, the runners, returns and results as published in the national /

sporting press will govern settlement of all bets, errors and omissions excepted. ‘Through the

Card’ type instructions are determined by reference to the published race programme, as are

the instructions ‘First Race’, ‘Last Race’, etc.

Bets placed on horse racing will be settled in accordance with the official Weighed In Result.

Where a result is amended after the Weigh In, for example, further to a successful appeal, the

amendment will be ignored for settlement purposes.

Each-way doubles, trebles and accumulators are settled win-to-win and place-to-place, unless

the instruction ‘each-way all each-way’ or ‘each-way equally divided’ is clearly specified on the

betting slip by the Customer, then the bet (unless it is one of our speciality bets) is settled by

this method.

In accumulative wagers where bet contingencies are related or where the same selection is

taken to win more than one event, a combined price that reflects the relativity will be applied

for settlement, regardless of any individual prices marked on the betting slip. In instances where

a combined price cannot be applied the bet will be settled as singles dividing the total stake

available proportionately amongst the selections.

For example: England to win the match & W. Rooney to score first. No correct score is specified

therefore no price can be applied, the bet will be settled as two half stake singles.

In the event of a dead-heat for first place, the stake money on a winning selection is divided by

the number of winners in the dead-heat, and the full odds paid to the reduced stake, with the

remainder of the stake money being lost.

A similar rule applies to the place part of a bet where, as a result of a dead-heat, more than

the required number of selections are placed.

As a concession on UK and Irish Horseracing and BAGS and BEGS Greyhound Racing,

Betterbet will pay full stakes to both winners on a dead-heat up to a maximum stake of

£500. If the original stake is more than £500 then the concession will apply to the first

£500 of your stake only. In the event of a triple dead-heat then normal dead-heat Rules

apply.

3.6 results

horse racing

All bets placed on UK and Irish horse racing will be settled on First Past the Post and the official

result. This offer applies to winning single and multiple bets and the win part of each-way bets

and is restricted to a maximum stake unit of £500.

The exceptions where First Past the Post does not apply and bets are only settled according to

the official result are;

a) A selection takes the wrong course

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b) A selection carrying the wrong weight or the jockey failing to Weigh-In

c) Any Ante Post bet

d) A Forecast or Tricast bet

e) A void race

f) Any Tote/Pari-Mutuel bet

g) A selection given as the winner in error by the judge

h) A bet placed on a two-runner race or a special match bet

i) A bet placed in a “without the favourite” market

j) Any other special market

Bets placed on non-UK/Irish meetings are settled on the official result declared by the

racecourse judge and confirmed by the ‘Weigh-In’ announcement. If a winner is disqualified

after the official result is announced, the disqualification will not affect the settlement of bets.

greyhounds

Bets placed on Greyhound racing are settled on the official result announced at the

conclusion of the event. If a winner is disqualified after the official result is announced, the

disqualification will not affect the settlement of bets.

football and other sports

Bets placed on football and other sports are settled on the official result published by the Press

Association (PA) immediately after the match/event is finished. If the PA amends its decision

afterwards all bets will stand on their originally announced result. If the result is not immediately

available from the PA, the result published by the official governing body immediately after

the match/event is finished will be used for settling purposes. Any subsequent corrections or

amendments will not apply for settlement purposes.

3.7 each-way terms

Bets are acceptable win or each-way. The place part of a ‘Win and Place’ bet at Starting Price

or displayed price is settled in the following manner:

horses and greyhounds

In races of 4 runners or less the place money goes on to win.

In races of 5, 6 or 7 runners we pay one quarter of the win odds for first and second places.

In races of 8 or more runners we pay one fifth of the win odds for first, second and third places.

horses

In handicap races of 12-15 runners we pay one quarter of the win odds for first, second and

third places.

In handicap races of 16 or more runners we pay one quarter of the win odds for first, second,

third and fourth places.

In the event of non-runners being announced after your bet has been placed as a

concession, Betterbet will continue to pay four places in handicap races, provided that

there are no more than 2 non-runners and that a minimum of 14 runners start the race.

Where there are an insufficient number of finishers for the placed terms advertised, only those

runners officially placed will be treated as successful selections and bets on all non-finishers will

be lost.

Where a place stake is in excess of the amount staked to win, the difference will be equally

apportioned win and place to the selection(s).

If you place an each-way bet on a race or event that is ‘win only’, the total stake will be

invested for a win.

For events other than horse and greyhound racing on which bets are accepted, settlement

will be based on the odds and place terms advertised and applicable at the time the bet was

taken.

‘Place Only’ bets are not acceptable, except when advertised on specific races, in certain

speciality bets and at Tote odds when placed through Tote Direct. When special place only

betting is returned for a race this will rule settlement of all place only bets on the race.

3.8 favourites

Starting price bets will be accepted, win only, on absolute, first and second favourites, in both

horse and greyhound racing. If each-way is taken in error the place part of any such bet will

be void win or lose.

The favourite is the horse/greyhound quoted in the official starting price returns at the shortest

odds, and the second favourite is the horse quoted at the next shortest odds. If two horses are

quoted at the same odds, and those odds are shorter than those quoted for any others, then

those two are equal first favourite and equal second favourite. If two or more co-favourites are

selected, the Customer’s stake will be divided equally between or among them.

However, if such joint favourites are returned at a price whereby irrespective of result, no profit

could accrue to a backer of the favourite, the un-named favourite will be treated as a nonrunner.

This section and the one preceding will apply equally to greyhound racing.

When a returned favourite does not come under starter’s orders and is withdrawn, then that

un-named favourite will be treated as a non-runner. The only exception to this is in speciality

bets, such as the Placepot etc. W here, if the favourite is withdrawn it is replaced by the next

smallest priced horse.

Any un-named favourite inadvertently taken where a screen/board price has been given will

be settled at starting price.

Each-way bets are not accepted on un-named favourites and if taken in error the place part

will be invested as a win bet.

3.9 ambiguous or incorrect instructions

In most cases the member of staff will immediately alert the Customer that the bet instructions

are ambiguous or obviously incorrect prior to the processing of the bet. If however the error

is not identified prior to the bet being processed, the bet will be settled according to our

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Rules. If the bet is not covered by the terms below, the stake will be divided equally over all the

selections stated as win singles. The bet will be void if there is material information missing from

it, or if it contains mistakes which make it impossible to settle using our Rules.

3.9.1 incorrect selections or stakes

If a bet is accepted where there are insufficient selections to meet the instructions, the bet will

be settled as per the instructions but for the number of selections named. For example if the

instructions state Yankee or any other full cover bet and only 3 selections are named the bet

will be settled as a Trixie or whichever full cover bet is applicable to the number of selections.

The bet will be settled at the requested stake unit with any additional stakes returned. If there

are too many selections for the stated bet type i.e. Trixie is stated but there are 4 selections,

the bet will be settled as a full cover bet for 4 selections (Yankee) with the stakes proportioned

accordingly.

In the event of a bet being accepted with incorrect stakes, excessive stakes will be returned

and in the event of insufficient stakes the staked amount will be proportioned over the full bet

instructions. For example a £1 Win Trixie with only £3 staked would be settled as a 75p Win Trixie.

3.9.2 multiple selections from different events

If the selections stated on the betting slip are from different events but no bet instructions are

included, bets will be settled as follows:

2 selections - Double

3 or more - Doubles, Trebles and upwards

Any excess stake will be returned as void. The only exception to this will be if the stake can only

be applied to a specific multiple bet, e.g. if three selections are requested for a total stake of £7,

the bet will be settled as a £1 win Patent.

Bets will be settled as win only unless each-way has been specifically stated on the betting slip.

3.9.3 two or more selections in the same race:

In multiple bets the stake will be divided equally in all sections where the two selections clash.

If specific instructions have not been given, the bet will be settled as a Reverse Forecast (for

two selections) or a Combination Forecast (for more than two selections) with the total stake

divided equally over the number of bets.

3.9.4 lines

If there is a line drawn on the betting slip, this will be interpreted as the end of one bet and the

beginning of another. In this case each bet will be settled individually.

3.9.5 unclear selection

If a name is stated on the betting slip, that name will stand as the selection even if it is

incorrectly numbered or timed in any way. The following Rules explain how bets will be settled if

the selection named is unclear.

xiii) selection taking part in more than one race on the same day

If the selection is advertised to run in more than one race on the same day, the bet will be

settled on the race (and meeting) taking place at the time stated in the bet instructions. If no

time, or an incorrect time is stated, the bet will be settled on the first race the selection runs in.

xiv) name stated incorrectly

If the name of the selection does not refer to a runner in the selected race, the bet will stand if it

is clear which selection was intended. If more than one name can be interpreted, the stake will

be divided equally between the selections that could have been intended.

xv) selection repeated in multiple bets

If the same selection is repeated more than once in a multiple bet it will be treated as a nonrunner

where it appears for the second (and any further) time.

xvi) horse/greyhound with the same name

If a selection is stated which could be applied to either a horse or a greyhound running on the

same day, the bet will be settled on the horse unless it is clear that a greyhound was intended,

e.g. other greyhound bets were placed at the same time.

If the selection is included in a horse multiple bet, the horse will count as the selection, and

if it is included in a greyhound multiple bet, the greyhound will count as the selection. If it is

included in a multiple bet which includes both horses and greyhounds, it will be settled on the

horse. If one of the selections has already run, the bet will stand on the remaining selection(s)

xvii) if the only difference in two names is a suffix

If the only possible difference in name is the country of origin as shown by a suffix (e.g. ‘Fr’ for

‘France’), the bet will be settled on the selection with no suffix unless the suffix is detailed on the

slip. If both names include a suffix but neither is stated, the bet will be settled on the first one to

run, unless the time shown on the slip makes the selection clear.

xviii) no selection stated

If a race time or meeting is stated without a selection, the bet will stand for the 1st Favourite in

that race. If the bet is each-way, the win part will be settled as normal but the place part will be

void. This also applies if the word ‘Trap’ is stated without a numbered selection.

xix) selections not competing against each other on the same day

If only one of the selections is taking part in a race/event on the day indicated, the bet will

revert to a win single on that selection. If neither selection is competing on the day indicated

the bet is void.

In the case of a match bet, if one team has been selected to beat another and that match is

not taking place, if one team has been selected to beat another and that match is not taking

place, the bet will be settled as a single on the team selected to win. If only one of the teams is

playing, the bet will revert to a win single on that team. If neither team is playing the bet is void.

3.9.6 error regarding the meeting or race time

If racecard numbers, trap numbers or terms such as ‘Favourites’ have been stated on the

betting slip, but it is not clear which race is intended, the following Rules apply:

i) time of the selection stated but no meeting

All single or multiple bets will stand for the meeting that does have a race at the time stated.

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2/5 to 1/3 70p

8/15 to 4/9 65p

8/13 to 4/7 60p

4/5 to 4/6 55p

20/21 to 5/6 90p

Evens to 6/5 45p

5/4 to 6/4 40p

13/8 to 7/4 35p

15/8 to 9/4 30p

5/2 to 3/1 25p

10/3 to 4/1 20p

9/2 to 11/2 15p

6/1 to 9/1 10p*

10/1 to 14/1 5p*

over 14/1 no deduction

*As a concession Betterbet will not make 5p or 10p deductions, however in the event of there

being more than one Rule 4 in the same event and the total deductions amount to more than

10p then those deductions will be applied.

In the event of two or more horses being withdrawn before coming under starter’s orders, the

total deduction will be the sum of the individual deductions, up to a maximum of 90 pence in

the pound.

3.11.1 horses - early prices

The Tattersall’s’ Rule 4 (c) Deduction Scale will be applied to bet settlement when horses

quoted in our Early Prices are withdrawn before coming under starter’s orders. In such

circumstances, the appropriate level of deduction will be determined by reference to the

prices on offer at the time that the bet was placed.

3.11.2 greyhounds

When a greyhound is withdrawn:

a) All bets struck at displayed prices prior to the withdrawal, and not

cancelled by the Customer, will be settled at starting price. In the

event of a NO RACE being re-run, all bets for that race stand at starting

price for the re-run race unless previously cancelled by the Customer.

b) All bets struck prior to withdrawal at Betterbet prices on

individual heats or one off races will be settled at starting

price, and bets on the withdrawn greyhound will be void.

c) See Rule 1.15 for Ante-Post bets on a greyhound to win a competition.

3.11.3 sports betting

We reserve the right to apply a Rule 4 deduction to outright bets on sporting events when a

player, contestant or team is withdrawn from the betting after having been declared to play. For

betting purposes we consider a player to have been declared to play if he is included in a first

round draw (for sports like tennis, snooker and darts) or its equivalent in other sports.

3.12 early and show prices

Early Prices are prices advertised for a race after the final declarations have been made. They

are available each day for selected races up to the first show of prices from the on-course

market or the first show of ‘Industry Prices’ transmitted to our shops.

Board (Show) Prices are generally available 5-10 minutes before the start of horse and

greyhound races and are transmitted to our shops from the on-course market or are the

‘Industry Prices’ collated by SIS.

The following applies to bets at ‘Early Prices’ or at ‘Show Prices’ on screen or board. In events

with 3 or more runners, we will lay the current quoted price at the time the bet is accepted.

Any price given in error for a race of fewer than 3 runners will be settled at SP. Where an ‘Early

Price’ or ‘Show Price’ is taken it will apply to the selection wherever it appears on the slip, unless

instructions written on the slip specify otherwise. If a bet is inadvertently accepted with any

prices not written by or endorsed by our staff, the prices will stand provided they are clearly

written and were available at the time the bet was processed.

Customers who request a price should ensure that the quoted price has been written on the

betting slip.

If there are any palpable errors in the Board Prices laid, transmitted or marked-up, the bet

will be settled at the corrected price for the time the bet was made or at SP, whichever is the

greater.

We do not lay ‘BAR’ prices nor do we accept instructions such as ‘First show’ prior to the

transmission of a ‘show’ of betting for that race. Any such bets taken in error will be settled at

starting price.

Place terms on each-way bets at displayed odds are governed by the number of starters in the

race and not by the number of declared runners at the time the price was taken.

Should a horse be withdrawn, whereby Tattersall’s Rule 4(c) would apply, no prices can be laid

after the withdrawal, unless there has been time for a new market to be formed.

In ‘Early Price’ horserace bets, if any of the horses do not run, stakes will be refunded on the

withdrawn horses and all winning returns from the race will be subject to deductions on the

Rule 4(c) scale, depending on the odds of the withdrawn horses at the time the bet was

accepted.

For horses, a bet placed after the final declarations have been made (generally 10am the

previous day) is not an Ante-Post bet and in the event of any withdrawals, the withdrawn horse

will be treated as a non-runner. Returns from bets on other horses in the event will be subject to

deductions on the Rule 4(c) scale, depending on the price of the withdrawn horse or horses at

the time the bet was accepted.

In ‘Early Price’ greyhound bets, if any of the greyhounds do not run, all ‘Early Price’ bets

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nominating that greyhound, either by trap number or name will be void, with all other ‘Early

Price’ bets on remaining runners in the race settled at SP.

3.13 dead-heats

In the event of a dead-heat for first place, the stake money on the winning selection will be

divided by the number of winners in the dead-heat and full odds will be paid to the divided

stake with the remainder of the stake being lost.

A similar rule applies in place betting where, as a result of a dead-heat, more than the required

number of selections occupies the last place position.

As a concession on UK and Irish Horseracing and BAGS and BEGS Greyhound Racing,

Betterbet will pay full stakes to both winners on a dead-heat up to a maximum stake of

£500. If the original stake is more than £500 then the concession will apply to the first

£500 of your stake only. In the event of a triple dead-heat then normal dead-heat Rules

apply.

This concession does not apply to events which are determined by the outcome of

more than one race, for instance Greyhound Trap Challenges and Horse Distance and

Favourites betting, in these events normal dead-heat Rules will apply.

3.14 postponements

If races are set back in time because of eventualities such as weather conditions, bomb

threats, power loss, traffic delays etc., or if the meeting is postponed to another day and the

overnight declarations stand (meaning that the race is not re-opened) then all bets stand

unless a refund is requested by the Customer prior to the race taking place.

3.15 re-run races

3.15.1 horses

If a race is re-run, then bets at board prices or early prices in the original race will be settled

at SP. Horses which came under starters orders in the first race but did not go to post for the

re-run will be considered non-runners and returns on the remaining runners will be subject to a

Tattersall’s Rule 4(c) deduction.

3.15.2 greyhounds

When a race is declared a no-race and is re-run, all bets will stand for the greyhounds which

take part in the re-run, but single bets may be cancelled by mutual agreement before the

re-run starts. Selections in multiple bets will stand for the re-run race. The starting prices returned

on the re-run will rule settlement, board prices from the original race will stand unless there is a

non-runner in which case they will not be valid and such bets will be settled at starting price.

If betting is suspended bets may be cancelled by mutual consent prior to the market being

reformed. A re-run race is taken as in the order it was originally placed on the programme, and

no notice is taken of the time of the re-run. When a race is declared void and is not re-run, all

bets on that race will be void, and will not count for any additional reserve race.

3.16 ante-post

Ante-Post bets are accepted on horse races at quoted prices up to the time that the overnight

declarations are known (10 a.m. on the day before the race where 24 hour declarations apply

and 10 a.m. two days before the race where 48 hour declaration apply) and on greyhound

racing before the day on which the race is run. Ante-Post bets are accepted on the basis of allin,

run-or-not, entered-or-not, so long as entry was not precluded by the conditions of the race.

Returns for accumulative bets will be settled in the same manner as SP bets.

Unless otherwise provided for, the following Rules apply:

a) Where an event is postponed, then provided the overnight declarations

stand, Ante-Post bets will stand until the event is decided or abandoned.

If the original overnight declarations do not stand then bets will be void.

b) A selection scratched from or not taking part in an Ante-Post event is a

losing one if at the time the bet was made there was a possibility to win.

c) Single Ante-Post bets will be void if the race is abandoned, declared void, if the

conditions of the race are altered after the bet is made, or if the horse

selected is balloted out under the Jockey Club rule limiting the number of

runners in the race. In any such cases, accumulative and combination antepost

bets will stand on the remaining legs, at the prices laid on the selections in

those races, with the void selection counting as a non-runner throughout the bet.

In the event of horses being balloted out, the liabilities of layers against the horses remaining

will be reduced on both win and place parts of such bets, in accordance with the rate to be

announced before the race by Tattersall’s Committee, in accordance with Tattersall’s Rule 4(c),

dependent upon the odds currently available against the withdrawn horses at the time of the

official withdrawal.

When prices are offered to win a greyhound competition, bets accepted before the draw for

the penultimate round (semi-final) has been made will be on an ‘all in run or not’ basis, and

non-runners will be treated as losers.

Where a reserve greyhound is re-introduced into a competition while Ante-Post betting Rules

apply then all bets remain ‘all in run or not’. If the re-introduced greyhound goes on to win or

be placed in the race all bets will stand.

Bets accepted at prices issued after the draw for the penultimate round (semi final) but

prior to the draw for the final will not be subject to Ante-Post Rules, and any non-runner will

be treated as void for settlement purposes. Tattersall’s’ Rule 4 (c) will apply to bets on the

remaining greyhounds, with the amount of the deduction based on the price of the withdrawn

greyhound at the time that the bet was struck. When a greyhound is withdrawn after the draw

for the final is made all bets struck after the draw but prior to withdrawal at Betterbet prices will

be settled at starting price, and bets on the withdrawn greyhound will be void.

Bets are executed at the price ruling at the time the bet is accepted by us. We reserve the right

to correct any palpable errors.

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Each-way bets are calculated win-to-win, place-to-place, and for the place part the fractional

odds and number of places relating to each event will be those pertaining at the time of

acceptance. Place only bets, forecasts and conditional bets such as ‘any-to-come’ are not

accepted Ante-Post, and if taken in error, the ‘if cash’ element will be ignored.

When the same selection is taken to win two or more races in ante-post doubles or trebles,

special odds may be laid and those will govern settlement.

3.17 conditional bets

3.17.1 ‘any-to-come’ or ‘if cash’

In ‘any-to-come’ or ‘if cash’ bets, it must be stated clearly from which selections the ‘any-tocome’

is to be taken. Cash-in-hand from one selection cannot go on to the same selection or

any selection in the same race.

Bets will be executed in strict rotation until the stake plus winnings are exhausted. Should there

be insufficient cash-in-hand to cover all selections, the bet will be settled so far as the cash-inhand

will allow, in accordance with written instructions, but, where an each-way bet cannot be

fully covered, the win and place parts will be given equal preference.

Stakes must be clearly stated, stipulating the ‘any-to-come’ stake to be re-invested. Where this

is not specified, the stake on the immediately preceding selection will be taken as the amount

intended.

One, two or any number of crosses is taken to mean ‘single stakes about’. If double stakes are

required this must be written in the instructions.

If 2 selections in the same race are backed in ‘any-to-come’ or ‘up-and-down’, the bet will be

treated as 2 singles, with the ‘any-to-come’ ignored, unless either is doubly engaged, which will

time the race intended.

3.17.2 if lose... if win... stop at a winner

Bets are accepted only for selections in different races. If a ‘stop at a winner’ bet on selections

in the same race is accepted in error, then the bet will be settled as single bets. ‘If lose’ (i.e. the

selection does not occupy or dead-heat for first place) will be read as ‘if lose or a non-runner’.

‘If win’ (i.e. the selection wins or dead-heats for first place) will be read as ‘if win or a nonrunner’.

Selections will be settled in the order written on the slip.

Each-way stop-at-a-winner bets continue until one of the selections either occupies or deadheats

for first place. A non-runner will not be counted as a winner in ‘stop at a winner’ bets.

3.17.3 jockey’s mounts, owner’s or trainer’s selected

When backing a jockey’s mounts, the number of doubles, trebles, and accumulators must be

specified. If 15 doubles are instructed and the jockey rides in only 4 races the bet will be settled

as on 4 mounts plus 2 non-runners.

Where a meeting is not specified and a jockey rides at more than one meeting, doubles,

trebles, etc., will be settled as for the first meeting at which the jockey rides, after the time of

acceptance of the bet.

Where it is only a single bet and the race is not timed, it will be on the next race to be run in

which the jockey has a mount.

Owner’s or trainer’s selected is the horse of the named person quoted in the official SP at the

shortest price. If two or more start at the same lowest price then stakes will be divided equally

between them. Accumulative bets are settled in the same manner as for jockey’s mounts.

Where specific races are requested and the jockey has no mount in a specified race, this will

be treated as a non-runner. This also applies to owners and trainers selected.

3.18 forecasts

Subject to the following Rules, forecasts are accepted in singles, doubles and trebles only.

Accumulators are not accepted, unless in speciality bets available in our offices. If otherwise

accepted they will be settled as trebles with the stakes being equally apportioned.

Forecasts are available in races of 3 or more runners and will be settled in accordance with

the computer straight forecast dividend. Any forecast accepted in error on races with less than

3 runners or where a race is reduced to less than three runners will be void.

Un-named favourites cannot be used in forecasts, where selections must be named or

numbered, and forecasts including ‘Fav’ selections will be void.

If a forecast contains a non-runner, or the same selection is repeated or a lone selection is

specified, the forecast will be settled as a single. If the selections run in different races then the

stake will be split as two half stake singles on each selection.

Returns for forecast doubles or trebles will be calculated by multiplying the appropriate return

for each forecast. In the event of a non-runner being selected in forecast doubles and/or

trebles any running-on monies will be invested as win single on the remaining selection.

Written instructions for a selection with the field or a selection against the field will be taken as

for the selection to win. Instructions for the field with, or the field against, will be taken as for the

selection to finish second.

Where 3 or more selections are given, settlement will be made as a full combination of

forecasts. If a smaller number of combinations than the full permutation is required, the slip

must make this clear. Thus ‘£2 comb F/C ABC’ with £6 invested, will be settled as 6 £1 forecasts

unless the Customer writes ‘3 x £2 F/C AB, AC, BC’.

Where a permutation is used which could apply either to forecasts or tricasts and neither is

specified, the bet will be settled on forecasts.

3.18.1 horses

Should there be no Computer Straight Forecast (CSF) returned bets will be settled as Tote

Exacta. If neither is returned bets will be void for settlement purposes.

3.19 tricasts

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Tricasts, in which selections must finish first, second and third in correct order, in races for which

an official computer tricast return is declared, are accepted in singles only.

Stakes for tricast doubles or trebles, where taken in error, will be divided equally to cover each

tricast race in singles only. ‘Any-to-come’ or ‘if cash’ bets are not acceptable and, if accepted in

error, the A.T.C. or ‘if cash’ instructions will not be actioned.

Tricasts may be declared on certain greyhound races not transmitted live into our offices.

Bets accepted for races not specified, or for which no tricast dividend is declared, will be

settled as computer straight forecasts on the selections nominated to finish first and second,

with the selection nominated for third place disregarded.

Only named selections or racecard numbers will be accepted in tricasts, with name taking

precedence where both are used. In the event of any ambiguity, the tricast will be declared

void, as will any tricast which contains an unnamed favourite. Where the same selection is

repeated the stake will be invested as a CSF on the two different selections in the order written.

Should a tricast contain a non-runner the total stake will be invested on a straight forecast on

the remaining selections in the order written. In the case of a full cover combination, the total

stake will be divided equally as a reverse forecast on the remaining 2 selections.

Should there be 2 non-runners the total stake will be invested on a win single at SP on the

remaining runner. For the purposes of settlement, a permutation is considered as a series of

straight tricasts.

Tricasts will be settled in accordance with the official computer return. If fewer than 3 finish in a

race, a dividend will be declared on those that finish.

3.20 Tote betting

We are authorised by the Horserace Totalisator Board to accept bets for settlement at

Totalisator odds.

In most shops we have a Tote Direct system, which allows Tote Bets to be included into the on

course pool. All Tote bets placed via the Tote Direct facility are subject to the Rules as stipulated

on the reverse of the ‘mark sense’ cards. Any Tote bets processed through the Tote system are

NOT subject to our Maximum Payments Rules (Rule 3.4).

We do not accept bets on unnamed favourites at Tote odds except in bets such as the

Jackpot and Placepot. When selecting the Favourite for any Tote bet and the result is Joint or

Co-Favourite, the favourite with the smallest racecard number will apply for settlement.

Tote Scoop6

The Scoop6 operates on the six Tote nominated races on Saturdays. The nominated races will

normally be shown live on TV and may be over one or more different race meetings. To win the

Scoop6 ‘win dividend’, you must pick the winner of all six races, to win the ‘place dividend’ you

must pick a placed horse in all six races. A bonus fund also operates for winners of the Scoop6

win dividend.

Tote Jackpot

The Jackpot operates on the first six consecutive races at the Jackpot meeting as nominated

by the Tote. To win the Jackpot you must pick the winner of all six races.

Tote Super7

Pick 5, 6 or 7 winners in the selected races.

Currently we do not accept the Tote Super7. Should a Tote Super7 be accepted in error it will

be settled as an each-way accumulator. Maximum payout limites will apply.

Tote Placepot

The Placepot operates on the first six consecutive races at any UK meeting. To win the Placepot

your selections must be successfully placed in each of the six races.

Tote Quadpot

The Quadpot operates on four consecutive races as decided by the Tote (usually the last four

Placepot races of a Placepot meeting). To win the Quadpot you must have a selection placed

in each race.

Tote Win

Available on all races. To win your selection must finish first.

Tote Place

Available for all races with 5 or more runners. To win you must pick a horse to be placed.

Tote Each-way

Available on all races of 5 or more runners. Pick a horse to win or to be placed. Dividends apply

accordingly.

Tote Swinger

Pick 2 horses to finish 1st, 2nd or 3rd in any order.

Operates on races of six or more declared runners, as nominated by the Tote.

Tote Swinger only involves horses deemed to have filled the first three places, even in handicap

races of 16 or more runners.

Dividends are declared for 1st and 2nd, 1st and 3rd and 2nd and 3rd combinations.

If the number of runners is reduced to four or five, a dividend will only be paid in respect of

1st and 2nd placed horses (including reserved 2nd and 1st). If the number of runners in a

nominated Tote Swinger race falls to three or less, the pool will be declared void and stakes

refunded.

Minimum total spend £2. Permutations in unit stakes of 50p and £1 are accepted.

Tote Exacta

The Exacta is available on races of 3 or more runners. To win the Tote Exacta you must correctly

select the winner and the second in the correct order.

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Tote Trifecta

Trifecta races are nominated by the Tote each day. To win the Trifecta you must select the 1st,

2nd and 3rd in the correct order.

Tote non-runner

For Win, each-way, Place only, Exacta and Trifecta bets which contain a non-runner, stakes will

be void. For Jackpot, Placepot, Quadpot and Scoop6 bets the SP favourite replaces the

non-runner. Where there are Joint or Co favourites, the favourite with the smallest race card

number will apply for settlement.

Tote direct connection failure

In the event of a connection failure between any of our shops and the Tote Direct system,

which results in a bet being accepted initially by Betterbet but not by Tote Direct for any reason,

the following Rules will apply:

a) Bets are accepted on Win, Place, Exacta, Trifecta, Tote Placepot and Quadpots.

b) We will not accept Scoop6 or Tote Jackpots outside the Tote Direct pool. If

a Scoop6 is taken in error, and not fed into the Tote Direct pool it will be

settled as an each-way accumulator at starting price odds. A Tote Jackpot

taken outside the pool will be settled as a win accumulator at starting price odds.

c) ‘Tote’ must be clearly marked to enable settlement to be made at these odds.

If ‘Tote’ is not written, bets will be settled at Starting Price unless otherwise

indicated in our Rules.

exclusions

Bets at Tote odds are not acceptable for meetings where race by race results are not

transmitted to our shops, greyhound racing, Irish Racing (except Irish Tote Placepots) or for our

speciality bets i.e. Lucky 15/31/63. If taken, settlement of such bets will be made at Starting

Price in accordance with our General Betting Rules.

4 sports/market specific rules

4.1 horse racing rules

Bets are accepted for specified races held under the Rules of the Horseracing Regulatory

Authority, Irish Turf Club and their equivalent organisations abroad.

If no on-course Starting Price is returned, bets will be settled at the Industry (off-course) Starting

Price. In the event of neither an on-course nor an Industry SP being returned then selections for

a UK horserace where a price has not been taken will be settled at Tote returns if available.

4.1.1 distance betting

A prediction on the total winning margins (distance between first and second placed horses)

of each race at a particular meeting.

e.g.

Newmarket aggregate distances is the sum of the distances between the first and second

horses in all races from Newmarket on that day.

Six races won by 3 lengths, 1 length, 1/2 length, 6 lengths, 2 lengths and 1 length would equal a

total of 131/2 lengths.

This market will be displayed in three bands.

e.g. Newmarket Aggregate winning distances

• Under x lengths 13/8

• Between x and y lengths 6/4

• Over y lengths 15/8

For races won by less than a length, the following is awarded:

• Nose = 0.05 lengths

• Short head = 0.1 lengths

• Head = 0.2 lengths

• Neck = 0.3 lengths

• 1/2 length = 0.5 lengths

• 3/4 length = 0.75 lengths

The maximum winning distance for a National Hunt race is 30 lengths (including National

Hunt Flat races). The maximum winning distance for a flat race is 12 lengths. In the event of a

walkover, the distance will be 2 lengths for a Flat race and 6 lengths for National Hunt race.

If any races are abandoned the bet will be void unless the result is already known.

Distances to stand as the horses pass the post, any subsequent disqualification will not count.

Any runner taking the wrong course or carrying an incorrect weight will be ignored when the

winning distance is calculated and the result will be the distance between the amended first

and second horse as they crossed the line. This only includes races on the regular card, it does

not include charity races or any other race not run under the Rules of Racing.

4.1.2 favourites Index

The ‘Favourites Index’ market relates to the aggregate performance of favourites over the

course of a race meeting. The scoring system is as follows:

Win = 25 points, 2nd = 10 points, 3rd = 5 points. There are no points for a fourth place finish,

regardless of whether four places are returned for each way purposes.

In the case of joint or co favourites, the favourite will be deemed to be the one with the lowest

racecard number. In the event of no starting price being returned, the favourite will be the

runner with the lowest price as published in the Racing Post.

If there is a dead heat for any placing, the points for these runners will be added together and

divided equally between the number of positions. All bets will be settled on the official result,

after the weighed-in signal.

If any races are abandoned the bet will be void unless the result is already known.

If the favourite is withdrawn at the start of the race and no new market is formed a default of 10

points will be awarded, this also applies to a walkover.

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4.1.3 international racing

The following general Rules will apply, unless superseded by betting Rules for the specific

country below.

Bets are accepted for races abroad only as advertised in our offices. If a bet is accepted on an

international race in error and the result cannot be verified, that bet will be void.

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Pari-Mutuel’ or ‘PM’. Bets at our ‘Early Prices’ will be settled under our

general Rules. In countries where there is no SP market in operation and Industry Prices are not

available, bets not at ‘Early Prices’ will be settled according to the Pari-Mutuel (Tote) returns for

the appropriate pools.

Where only Pari-Mutuel (Tote) betting is available, bets on un-named favourites are not

accepted and where taken in error will be void. Where an SP market or Industry Prices are

available, bets on un-named favourites are accepted.

coupling

Horses which are in the same ownership or from the same stable are often grouped together

as a single selection in international Pari-Mutuel markets; this is called coupling. Coupling

applies to the Win pool only (except in American racing where it applies to all pools). Horses

are not coupled in the place pool.

Coupling of horses applies when a guide price is taken. Coupling does not apply to Betterbet

Early Prices or Board prices taken when the Industry SP is in operation.

If a named selection loses the race but is coupled with the winner then the bet will be settled

as a winner.

If a named selection becomes a non-runner and is coupled with another horse then a win bet

will stand on the remaining horse(s) it was coupled with. In the case of the place part of an

each-way bet this will be void but the win part will stand on the remaining coupled horse(s).

guide prices

In countries where there is no SP market in operation and Industry SPs are not available then

‘Guide Prices’ may be transmitted from the track. These prices give a guide as to the current

return from the local Tote betting market. We accept win only bets at these Guide Prices.

Guide Prices do not apply to the place part of an each way bet. Where a Guide Price has

been taken on an each-way bet, the win part will be settled at the guide price, with the place

part being settled at the relevant Tote place dividend.

Where a Guide Price has been taken and a horse is subsequently withdrawn from that race, all

bets on that race taken at the guide price will revert to the relevant Tote odds.

Where horses are ‘coupled’, this applies to bets taken at both Guide and Tote Prices. Coupling

only applies to the win part of each-way bets.

win and each-way

Win and each-way bets not at ‘Early Prices’, Industry Prices or where an SP market is available

will be settled under Pari-Mutuel Rules, where the coupling of horses may apply. For Pari-Mutuel

each-way bets, the place part will be settled by the ‘Place’ pool, except in countries where a

‘Show’ pool operates, such as the USA.

forecasts

Where Industry Prices or an SP market is available forecasts will be settled as Computer Straight

Forecasts. Where only Pari-Mutuel (Tote) returns are available Straight or Dual forecasts are

accepted depending on the type of forecast in operation. Where a Customer instructs a

Straight or Reversed Forecast and a Dual Forecast is returned, the stake will be invested in full

on the dividend declared for the Dual Forecast.

4.1.4 Australia

Australia operates its own SP system – Win and each-way bets are settled in accordance with

this. Where no SP is available, bets are settled on the local Australian State Tote win and place

dividend.

Unnamed favourites are accepted when an Industry SP is available. We do not accept bets on

unnamed favourites when only the Australian Tote Dividend is returned.

Straight Forecasts and Tricasts are accepted where applicable. The Forecast and Tricast

dividends are returned in accordance with the local Australian State Tote.

Show prices are available for selected races when our standard place terms apply.

4.1.5 America

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Tote’, Pari-Mutuel or ‘PM’. All dividends are Tote returns.

In American Tote Pools the coupling of ‘outsiders’ is done arbitrarily and the horses are coupled

in all pools. Unnamed favourites are not accepted and if accepted in error will be treated as

non-runners. In the event of changes to the cloth numbers i.e. due to coupling and/or nonrunners,

bets stating cloth numbers will be settled in accordance with the UK race card as

displayed in our shops.

Early Prices are available on selected races. When no Early Prices or Industry Prices are

available a price guide is displayed on screen. We accept win only bets at these Guide Prices.

If there is a non-runner declared bets at the guide price will be settled at Tote returns.

Where a Guide Price has been taken, the Place part of each-way bets will be settled as follows:

5-7 runners The ‘Place’ pool dividend for 1st and 2nd places

8 or more runners The ‘Show’ pool dividend for 1st, 2nd and 3rd places

Straight Forecast bets are settled on the Exacta dividend which is declared for all races with 3

or more runners. No Tricast dividend declared.

4.1.6 Belgium

For Belgian trotting, normal SP conditions apply, except that ‘coupling’ applies to all bets

including Place and Forecast. Should a ‘coupled’ horse not run, stakes are returned only on

bets nominating that horse.

Place terms are determined by the number of quotations, taking coupling into account, and

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not the total number of runners. In the event of withdrawals, show price bets are settled at SP.

Forecast dividends are declared but Tricasts do not operate. Should two coupled horses be

chosen in a forecast, that bet will be settled as a win single.

4.1.7 Dubai

Early prices are usually available on selected races. Starting Prices are declared based on

Industry Prices. Win, each-way, Forecast and Tricast betting are available. Unnamed favourites

are accepted. Our standard place terms apply.

4.1.8 France

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Pari-Mutuel’ or ‘PM’. All dividends are Pari-Mutuel (Tote) returns.

In French Pari-Mutuel betting horses with the same owners are coupled for win pool bets only.

Win and each-way betting is available. Place only bets are accepted at Pari-Mutuel returns.

Early Prices are available on selected races. Where no Early Prices or Industry Prices are

available a price guide is displayed on screen. We accept win only bets at these Guide Prices.

If there is a non-runner declared bets at the guide price will be settled at Pari-Mutuel returns.

Where a Guide Price has been taken, the Place part of each-way bets will be settled in

accordance with PM dividends to a maximum of 3 places.

Forecast bets on French racing will usually be settled according to the ‘Jumele’ returns. Straight

forecasts are declared for races with 4-7 runners and dual forecasts are declared for races with

8 or more runners.

4.1.9 Germany

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Pari-Mutuel’ or ‘PM’. All dividends are Pari-Mutuel (Tote) returns.

Coupling does NOT apply to racing in Germany. Bets on unnamed favourites are not

accepted and where taken in error will be void.

Early Prices are available on selected races. When no Early Prices or Industry Prices are

available a price guide is displayed on screen. We accept win only bets at these Guide Prices.

If there is a non-runner declared, bets at the guide price will be settled at Pari-Mutuel returns.

The Place part of each-way bets at guide prices will be settled in accordance with PM

dividends to a maximum of 3 places.

A Straight Forecast is declared for all races with 4 or more runners. No Dual forecast or Tricasts

are declared.

4.1.10 Hong Kong/Japan

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Pari-Mutuel’ or ‘PM’. All dividends are Pari-Mutuel (Tote) returns.

Coupling does NOT apply to racing in Hong Kong. Bets on unnamed favourites are not

accepted and where taken in error will be void.

Early Prices are available on selected races. When no Early Prices or Industry Prices are

available a price guide is displayed on screen. We accept win only bets at these Guide Prices.

If there is a non-runner declared, bets at the guide price will be settled at Pari-Mutuel returns.

The Place part of each-way bets at guide prices will be settled in accordance with PM

dividends to a maximum of 3 places.

A Dual Forecast is declared for all races with 4 or more runners.

4.1.11 Ireland

Bets for Irish Racing are accepted only if the races are fully covered, or if we advertise that

bets will be accepted for a particular meeting or race(s). With the exception of the Irish Tote

Placepot, Irish Tote bets are generally not accepted unless advertised via a notice in our

betting shops, if taken in error they will be settled at SP. In all other cases, bets for Irish racing are

not accepted and if taken in error will be void.

4.1.12 Italy

When Industry SPs are available then these will take precedent for settlement purposes unless

the bet is clearly marked ‘Pari-Mutuel’ or ‘PM’. All dividends are Pari-Mutuel (Tote) returns.

In Italian Pari-Mutuel betting horses with the same owners are coupled for win pool bets only.

Win and each-way betting is available. Place only bets are accepted at Pari-Mutuel returns.

Bets on unnamed favourites are not accepted and where taken in error will be void.

Early Prices are available on selected races. When no Early Prices or Industry Prices are

available a price guide is displayed on screen. We accept win only bets at these Guide Prices.

If there is a non-runner declared, bets at the guide price will be settled at Pari-Mutuel returns.

The Place part of each-way bets at guide prices will be settled in accordance with PM

dividends to a maximum of 3 places.

Dual forecasts are declared for races with 6 or more runners. Straight forecasts are declared for

races with 4 or 5 runners. No Tricasts are declared.

4.1.13 South Africa

Prices are available once the first show from the racecourse is broadcast and displayed on

our text screens. Win, each-way, Straight Forecast and Tricast betting are available. Unnamed

favourites are accepted. Pari-Mutuel (Tote) betting is not available. Our standard place terms

apply.

4.2 greyhound racing rules

Our General Betting Rules apply, except where superseded by the following, which apply only

to greyhound racing. Bets are accepted for greyhound races at National Greyhound Racing

Club (NGRC) tracks and at selected meetings where cards are printed in the Racing Post or

displayed in our betting offices.

Bets on greyhound races not covered live in our betting shops will be accepted up to the

advertised start time. Bets accepted after the advertised start time will stand only if it can be

established that the bet was accepted before the official off time.

Named selections will always take precedence over trap numbers where both are written to

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indicate one selection.

If no on-course Starting Price is returned, bets will be settled at the Industry (off-course) Starting

Price. In the event of neither an on-course nor an Industry SP being returned then selections for

a greyhound race where a price has not been taken will voided.

4.2.1 withdrawals and reserves

If a greyhound is withdrawn from a race, no further Early or Board prices will be available on

that race until a new market has been formed. Where an Early or Board price has been taken

prior to the withdrawal then that bet will be settled at starting price.

If a trap number has been taken then the bet will be settled on the trap regardless of whether

or not a reserve is running and regardless of which trap the reserve runs from. However, if a trap

number is stated and a price is taken then this price relates to a specific greyhound and if that

greyhound has become a non-runner then the bet will be void.

If a named greyhound becomes a non-runner then the bet will be void and stakes refunded.

4.2.2 win and each-way

Bets are accepted at Early, Board or SP prices only. We do not accept ‘first show’ bets on

greyhound racing and any bet requesting ‘first show’ taken in error will be settled at SP.

‘Place only’ bets are not accepted (with the exception of certain Speciality bets) and

where place money is in excess of the amount staked to win, the difference will be equally

apportioned Win and Place to the selection(s).

4.2.3 forecasts and Tricasts

Please refer to the Forecast and Tricast sections of these Rules for specific Rules relating to these

bets.

4.2.4 Tote betting

Bets at Tote returns are not accepted and, where taken in error, will be settled as follows;

a) Win and each-way Tote bets will be settled at SP

b) Tote Dual Forecasts will be settled at Computer Straight Forecast

c) Tote Trio bets will be settled as Tricasts

d) Any other type of Tote bet or if there are no Starting

Prices returned all Tote bets will be void;

4.2.5 favourites

Bets are accepted win only for absolute, first and second favourites. Bets for unnamed

selections which nominate a meeting (other than a BAGS/BEGS meeting) due to take place

on a different day will be void unless the future day or date is clearly stated.

4.2.6 meetings and times

Instructions for ‘through the card’ or ‘1st race’, ‘3rd race’ etc. will be considered as timing the

race in programme order as published in The Racing Post. All bets on unnamed greyhound

selections must have both correct meeting and race time stated. However, in cases where

the meeting is omitted but collective race times are written which make it clear that only one

particular meeting can be intended, the bet will be settled for that meeting.

Where two meetings are held at the same track on one day, the particular meeting for which

the bet is intended must be clearly shown. When it is not indicated, the bet will be deemed to

be for the first meeting, after time of acceptance, at which all the selections have still to run.

4.2.7 BAGS/BEGS meetings

These special Rules supersede all others and apply only to BAGS/BEGS meetings on a full raceby-

race betting service.

An unnamed selection bet nominating one BAGS/BEGS meeting but giving a race time of

another will be settled either for the next race to be run at the nominated meeting or the race

applicable to the written race time, whichever is next to go off after the bet was placed.

Untimed or incorrectly timed single bets or single forecasts will be settled as for the next BAGS/

BEGS race to go after time of acceptance. In such cases, where there are two meetings and

one of them is nominated, the bet will be on the next race at that meeting.

A bet is not incorrectly timed where the race time written corresponds exactly to the time of a

race already resolved. Such a bet is void.

Where a Customer uses programme order or states ‘Through-The-Card’ to time trap numbers,

but does not state a meeting, and if the bet is in time for a BAGS/BEGS meeting, it will be

settled as for that meeting. If two meetings are on schedule and the bet is accepted in time for

both, stakes will be equally distributed to cover each meeting individually.

Bets for unnamed selections which nominate a BAGS/BEGS meeting not on schedule for that

day, and with no other date given, will be settled as for the BAGS/BEGS meeting taking place

on the day the bet is placed. When two meetings are scheduled, the stakes will be equally

divided to cover each of them individually. However, if race times given correspond to only one

meeting, the bets will stand for that meeting.

Where a screen or board price is accepted for a trap number and there can be no doubt as

to the race on which the price was being offered when the bet was accepted, it will be settled

for that race, irrespective of any different race time written on the slip.

4.2.8 Trap Challenge betting

To win the Customer must select the trap number which wins most races at the nominated

meeting or combined meetings, irrespective of non-runners, vacant traps, void races, meetings

which are abandoned after they have started or races where a Starting Price is not returned.

If more than one trap number has won most races then dead-heat Rules will apply.

In races involving a dead-heat for first place, the trap numbers concerned will receive a point

each.

This bet is available win only. Multiple bets are accepted so long as the selections are not

related. If a related bet is accepted in error, then it will be settled by dividing the stake unit

equally where the selections clash.

Top Trap betting at a BAGS/BEGS meeting will be settled on the results of the BAGS/BEGS races

only. Any additional races at the meeting will not be included in this bet unless specifically

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advertised.

The Betterbet dead-heat concession does not apply to this type of bet.

4.3 virtual racing rules

Virtual racing is a computer generated presentation of a random number draw in which each

number is represented by a different horse or greyhound.

The winners and placed selections are determined by the random number draw. Odds are set

by the number of times a runner is represented in the draw. Thus runners which represent more

numbers in the draw have a better chance of winning and are therefore quoted at a shorter

price.

Betting on Virtual Horse Racing follows the same Rules as British horse racing and betting on

Virtual Greyhound racing follows the same Rules as BAGS greyhound racing.

Selections on Virtual Racing may be combined in bets with selections from other betting

events with the exception of other non-virtual numbers events (e.g. 49’s, Irish Lotto, etc.). Bonus

and Consolation payments will apply to Virtual Racing bets placed on our range of Speciality

slips.

A Virtual Race is described as a handicap to signify the place terms on the race. It does not

indicate that every horse has an equal chance.

Bets on Virtual Racing will be accepted up to the official start time broadcast in our shops.

4.4 football rules

Our current General Betting Rules will apply to all circumstances not covered by the following

Rules and in addition, any instructions printed on the coupon or by way of a notice displayed

in our offices are to be read as being part of these Rules.

general

All football bets will be settled on 90 minutes play. This includes time added by the referee

in respect of injuries and other stoppages. Extra Time and Penalty Shoot Outs do not count.

However, in some instances we may offer prices such as ‘To Win Outright’, ‘To Win in Extra Time’

etc., in which case this rule does not apply.

In matches where extra time and penalty shoot outs may take place all bets are settled on 90

minutes play unless an Outright price is specifically requested at the time the bet is placed.

Settlement of Football bets will be based on the results as determined by the Press Association’s

initial decision. Where the Press Association do not cover a match, settlement will be based on

the results as determined by any other such official bodies as Betterbet determine.

Any selection(s) involved in matches which have already kicked off will be deemed void,

unless they are placed within 15 minutes of KO and no goals have been scored, penalties

awarded or players removed from the field. This does not apply to betting in play or updated

betting at half time.

If a match is abandoned before the end of the second half all bets on markets that are

not already determined on that game are void. This applies notwithstanding the fact the

governing body may deem the result of the shortened match to stand for competition

purposes (e.g. FIFA award a 2-0 victory to one of the teams).

a) Any selection(s) which are involved in matches which are postponed,

abandoned (where the game has not started), or re-arranged will be deemed

void unless played between Friday and Monday (inclusive) of that week for

weekend matches, or played not later than Friday of that week for

midweek matches.

b) Selections which are involved in matches where there is a change made

to their scheduled opponent, or if the venue is changed (either reversed so the

Home team plays Away; or changed to a neutral venue) will be deemed void.

Settlement of bets on Quickslip, Coupons and Standard Betting Slips will be at the price

prevailing at the time the bet is placed. This will govern settlement irrespective of the preprinted

odds shown on any coupons.

Where a team is scheduled to play two or more matches in the same week, bets on standard

betting slips which do not nominate the date of the match will be settled for the match in

which the selection plays first or in the event that a price is taken the bet will be settled on the

match to which the price relates..

Selections claimed to be for mythical football matches (matches where the goals each team

scores in their actual fixture are used to determine the result of an imaginary match) that are

written on standard betting slips and do not contain clear instructions or a qualifying price will

be settled on the team’s actual fixture.

Any bets placed on standard betting slips will not qualify for the bonuses or consolation offered

on special / section lists.

Football Pools panel verdicts are not accepted.

league betting

All bets are settled on the final League places irrespective of the outcome of any play-offs.

However bets on ‘who will win’ a league will be settled on who lifts the trophy. Bets will stand on

any team that does not complete all of its fixtures.

season match bets

Season match bets are settled on which of the two teams finish highest in the League at the

end of the season, excluding the outcome of any play-offs. If teams finish level on points than

the tie breaker used by the League will decide the winner.

4.4.1 in-play bets

Where your instructions are for an in-play market that is not available and there can be no

doubt as to the in-play market on which the price you have taken was offered when the bet

was accepted, the bet will be settled for that market, irrespective of the market you have written

on your slip.

4.4.2 related bets

A bet is deemed to contain related selections if the same selection is chosen to win two or

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more different events and is combined in an Accumulator or other Multiple bet. e.g. £1 Double

- Liverpool to win both the Premiership and the FA Cup.

OR

A bet is deemed to contain related selections if the outcome of one part of the bet increases

the probability of success of another part of the bet. e.g. £1 Double – Man Utd to win 2-1 and

Rooney to score first.

Cumulative individual odds for bets such as these if quoted in error will not count. Instead your

bet will be settled at the special ‘related’ odds or if no special ‘related’ odds were on offer at

the time your bet was placed your stakes will be equally divided where any ‘related’ selections

clash.

4.4.3 football coupons

A figure ‘1’ denotes home win, ‘2’ away win and ‘X’ draw (This does not apply to Quickslips).

Where a match is played on a neutral venue the team listed on the left hand side will count as

the home side.

In the absence of any alternative instructions all bets will be settled as accumulators,

calculated at the individual odds quoted on the coupon or advertisement for each selection.

The minimum number of selections for each list is stipulated on our individual coupons, or is as

advertised in our offices.

Not less than the minimum number of selections will be accepted on any list, unless the bet

could have been made on a short or abridged list, in which case it will be accepted as being

intended for that list.

Permutations are accepted, provided instructions are clear and capable of only one

interpretation. In the absence of an intended instruction, the entry can only be taken as a

straight line to the amount staked.

If insufficient cash is received, settlement will be in proportion to what the total stake should

have been. If only a total stake is given and there are several bets on the coupon, it will be

distributed equally over all the bets.

Where a coupon is over staked, the total return for the whole coupon will be proportioned by

the amount you have overpaid, thereby increasing any return due. No over staking will be

returned.

Such bets will always be settled at advertised odds and be governed by coupon Rules.

The minimum odds/returns printed at the head of each coupon list are for guidance purposes

only and settlement will always be at the current individual match odds quoted for each

game.

Dates and kick-off times of matches printed on our coupon are for guidance purposes only.

Incomplete lines on the sections list of our coupon will stand if the bet could have been made

on a short or abridged list and settlement will be based on the individual odds quoted for

each selection.

In the event of a match being played on a neutral ground the team printed on the left will be

regarded as the home side, and the team printed on the right as the away side

All football bets must carry full staking instructions. If you omit to stake any column then this

column will be void unless provision has been made within the total amount of stake paid.

For settling purposes permutations will be treated as one column.

Permutations must be accompanied by clear instructions and any number of selections in

bets without specific instructions will be settled as an accumulator, subject to any maximum/

minimum requirements In permutation bets using bankers, all bankers must be clearly

indicated.

quickslips

Where a football bet has been placed via a Quickslip, any mark in the home column will be

interpreted as a home win, the draw column a draw and away column an away win.

4.4.4 match betting

Bets are settled on the result at the end of 90 minutes play (i.e. extra time does not count) and,

where a match is started but the second half is not finished all match bets will be made void.

On standard betting slips where a Customer has nominated a team to beat a different

opponent to that scheduled, with the exception of mythical matches, the bet will stand for the

selection’s scheduled match. Where a draw has been nominated with no qualifying price laid,

the selection will be void and the bet settled on the remaining selections.

If a team plays a different opponent to the one printed on the coupon, a selection made for

that match will be void.

Where odds for outright win as well as on 90 minutes play are offered in cup finals etc., the

odds initialled by staff on the slip will identify which of these bets is involved if there is any

ambiguity in the written instructions. Unless ‘to win outright’ or a qualifying price has been laid,

bets will be settled on 90 minutes play.

4.4.5 half time/full time betting (double result forecast)

Nominate the result at both half time and at full time. Singles and upwards are accepted. Bets

are settled on 90 minutes play (i.e. extra time does not count).

Half-time/full-time double result bets will be void if a match is abandoned before 90 minutes

playing time has elapsed.

4.4.6 handicap betting

Handicap bets are settled on the basis that one of the teams receives one or more goals

start. Bets are settled by adding (or subtracting) the goal start to the correct score result at 90

minutes.

e.g. Man Utd v Liverpool (+1 goal)

• A bet on Man Utd will be successful only if they win by 2 or more goals

• A bet on Liverpool will be successful if they win or draw the game

• A bet on the tie will be successful if Man Utd win by one goal

4.4.7 time of first goal

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For settlement purposes the 1st minute of a match is from kick-off to 59 seconds. The second

minute of a match is from 1 minute to 1 minute 59 seconds and so on. Thus a goal scored in

the first 10 minutes of a match would be between kick off and 9 minutes 59 seconds, a goal

scored in the second 10 minutes of a match would be between 10 minutes and 19 minutes

59 seconds. Prices are usually offered for the first goal of the match to be scored in nine

consecutive 10 minute bands. The final band will be from 80 minutes to the final whistle and

would include any time added on to normal play but would not include extra time. Bets are

settled on 90 minutes play (i.e. extra time does not count).

Should a match be abandoned before 90 minutes playing time has elapsed ‘time of the first

goal’ bets will stand provided that a goal has been scored. If no goal has been scored then all

bets on the time of the first goal will be void.

4.4.8 goalscorer bets

Singles and upwards are accepted. Bets are settled on 90 minutes play (i.e. extra time does not

count).

Own goals do not count. If the only goal scored within 90 minutes is an own goal, then No

Goalscorer will be deemed the winning outcome.

Should there be any doubt as to whether a bet is intended for first goalscorer, last goalscorer or

to score at any time in all cases it will be settled on the ‘first goalscorer’.

Where there is more than one competitor with the same surname and the selection has not

been identified by either first name, team where applicable or qualifying price the competitor

with the smallest advertised price will be taken as the selection. In the event of one or more

competitor(s) being quoted at the smallest advertised price the stake will be divided between

them. The same principle will apply where two teams have the same name.

Where there is a dispute concerning who scored the goals in a match, bets will be settled

based on the decision of the Press Association (PA) immediately after the match is finished. If

the PA subsequently amend their decision all bets will stand on the original result. If the result is

not available from the PA then the result published by the official governing body immediately

after the match is finished will be used for settling purposes. Any subsequent corrections or

amendments to this result will not apply for the settlement of bets.

first goalscorer

Bets on first goalscorer will be void if the selected player does not take part or takes the field

as a substitute after the first goal has been scored. Should a match be abandoned before

90 minutes playing time has elapsed ‘first goalscorer’ bets will stand provided that a goal

has been scored. Bets on no goalscorer will be void regardless of the score at the time of

abandonment.

last goalscorer

Bets on last goalscorer will stand if the selected player takes any part in the 90 minutes playing

time, regardless when or if a goal is scored. Should a match be abandoned before 90 minutes

playing time has elapsed bets selecting ‘last goalscorer’ will be void regardless of the score at

the time of abandonment. Bets on no goalscorer will be void regardless of the score at the

time of abandonment.

score at anytime

A ‘score at anytime’ bet is successful if the selected player scores one or more goals in a

match. Bets are settled on 90 minutes play (i.e. extra time does not count). A winning bet will

be paid out only once, regardless of the number of goals a player scores in a match. Bets on

a player to score at anytime will stand if the selected player takes any part in the 90 minutes

playing time, regardless of when or if a goal is scored. Should a match be abandoned before

90 minutes playing time has elapsed all ‘anytime goalscorer’ bets will be void regardless of the

score at the time of abandonment.

each-way first goalscorer

Each-way first goalscorer bets are accepted as singles and upwards on 90 minutes play. All

each-way first goalscorer multiple bets will be settled win-to-win place-to-place.

The place part of each-way first goalscorer bets will be settled at one third the win odds based

on the first five goals scored during the match. Own goals do not count.

Where no goals or only own goals are scored in a match then all each-way first goalscorer

bets will be settled as losing bets.

Where a player scores the first goal, both the win and place parts of the bet are successful

and will be settled at the appropriate win and place odds. If the same player goes on to score

another goal no additional winnings will be paid.

Where a player scores the second or third goal, the place part of the bet is successful. If the

same player goes on to score more goals, no further winnings will be paid for any additional

goals.

Both the win and place parts of an each-way first goalscorer bet will be void if the selected

player does not take part in the match or takes the field as a substitute after the first goal has

been scored.

Players who are substituted or sent off before the first goal is scored are treated as losing

selections in both the win and place part of the bet.

Each-way bets on No Goalscorer or Last Goalscorer are not accepted and if taken in error the

place stakes will be invested to win.

Each-way selections are not accepted in Scorecasts and if taken in error the place stakes will

be invested to win.

Any instruction for Place Only will be invested as to ‘score at anytime’ and settled accordingly.

4.4.9 correct score bets

Singles and upwards are accepted for ‘correct score’ bets on all quoted games.

Bets are settled on 90 minutes play (i.e. extra time does not count).

Should a match be abandoned before 90 minutes playing time has elapsed ‘correct score’

bets will be void.

Related contingencies such as Newcastle to win in 90 minutes and Newcastle to win 2-1

cannot be included in the same accumulative bet. Where taken in error, the stake will be

divided equally on those selections which therefore clash unless a special price is available for

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that eventuality.

4.4.10 scorecasts - combined first goalscorer & final score bets

Special prices to select the correct score in 90 minutes and the first goalscorer are available for

selected matches. Singles and doubles only accepted.

If a player comes on after the first goal has been scored or does not take part in the game,

bets on this player will be settled as singles on the correct score at the appropriate odds.

For first goalscorer purposes, own goals do not count. If the only goals in the match are own

goals, all bets will be settled as singles on the selected correct score at the appropriate odds.

If the match is abandoned after a goal has been scored, all bets will be settled as singles on

the selected goalscorer at the appropriate odds.

Where the name of the winning team has been omitted from a scorecast bet, with no

qualifying price laid, in all cases correct scores will stand for the selected first goalscorer’s team,

e.g. a win double Rooney & 3-2, will be settled on Rooney to score the first goal and Man Utd to

win the match 3-2.

4.4.11 bookings index

Bets are settled by adding the points per card issued within 90 minutes:

• Yellow card is 10 points

• Red card is 25 points

• A maximum of 35 points can be awarded per player

The typical options at the start of play are:

• 20 points or under

• Between 21 and 40 points

• Over 40 points

The market is for 90 minutes only, so any bookings that take place in extra time do not count

for betting purposes. Cards cancelled by the referee during the course of the match, cards

shown to non-active players and cards shown before kick off, during the half time interval, or

after the final whistle do not count.

This bet cannot be combined with any other bets on the same match. Should this bet be

accepted in error, it will be settled by equally dividing the stake unit where the related

4.5 sports general rules

betting rules

In the case of abandoned matches, or matches where the original scheduled amount of

play is changed, (for example, a reduction in the number of overs in a cricket match) except

where specifically stated otherwise, bets will be settled on the current result if further play

could not affect that result. For example if a football match has been abandoned but the

number of corners has already exceeded the maximum number specified, then further play

could not affect that result.

Any multiple bet reduced by a void, abandoned or postponed match will stand for the

remaining selections, irrespective of the minimum number of selections required.

Place terms on sports betting are those that were relevant at the time that the bet was

placed. If you place an each-way bet and you are uncertain as to the current place terms

you should ask the telephonist to confirm them at the time. Place terms on Horse and

greyhound racing, with the exception of ante post are those that were relevant at the start of

the race.

In the event that the number of scheduled sets/legs to be played is changed (For example

a match that was originally scheduled to be played over five sets being reduced to three),

then match bets will stand but set betting will be made void.

Unless specifically stated otherwise in our Rules for each individual sport, bets on any 2

runner market that ends in a tie or draw, or exactly the number of points quoted, where no

price was offered for that eventuality, will be made void and stakes returned. Dead heat Rules

will apply for bets placed on markets with 3 or more runners unless stated otherwise.

With the exception of Antepost markets, unless specifically stated otherwise in our Rules for

individual sports, bets on abandoned or postponed matches or races, will be made void

unless rescheduled for the next day. Bets on postponed events or tournaments, such as a bet

on a golfer or tennis player to win a tournament will stand for one full week from the original

scheduled start date, after which time they will be made void. Bets on Antepost markets will

stand until the event is completed or officially cancelled.

Set, Frame and Leg Markets: The full number of sets/frames/legs required to win the match

must be achieved. If circumstances, for whatever reason, prevail so the match is awarded to

a contestant before this is achieved, then set/frame and leg betting on that match will be

made void.

Handicaps. The handicap is added to the team after the final result.

In the event of a change of opponent from the one advertised, then all bets are void.

Unless stated otherwise, if a match changes to a neutral or alternate venue all bets on that

match placed for the previous venue will be void. If we issue new prices for the game being

played at the neutral ground, then it is the backers responsibility to be aware of this.

We reserve the right to refuse the whole or part of any bet and to make ambiguous bets void.

We reserve the right to suspend any or all betting on a market at any time without notice.

In running match betting. If a match is not completed all bets will be void unless further play

could not effect the result.

non-runners

Sports bets are accepted on the basis of ‘All in compete or not’ and if a player or team is

withdrawn before they have taken part in the event (in any way), the bet is a loser.

If the event is advertised as ‘Non-runner no bet’, stakes will be refunded on a player or team

withdrawn prior to the start of an event. Where ‘Non-runner no bet’ Rules apply winning bets

may be subject to the equivalent of a Rule 4 deduction based on the price of the selection(s)

withdrawn.

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player/team withdrawn after the official start

If a player or team has taken any part in the sporting event once it has officially started and

then fails to complete for whatever reason, the bet will be settled as a loser.

4.6 American football

Singles and upwards are accepted on NFL games. Bets are settled on the official result,

including overtime, as declared by the American Football governing body. Overtime counts if

played in all bets except half time/full time betting.

Match Betting: The home team is always listed second unless otherwise stated. Where odds

for both Outright and Handicap betting are available, all bets are settled on the outright

price, unless the handicap or a qualifying price has been specifically selected. If a match is

abandoned before the end of a game all bets will be void unless 55 minutes of play has taken

place or an official result is ‘called by the NFL’. All other markets will be void unless a definitive

result for that market has already been determined (e.g. first touchdown betting once a

touchdown is scored).

first touchdown scorer

All bets are accepted ‘all in play or not’.

4.7 athletics

All in compete or not. Athletes awarded Gold, Silver and Bronze at the medals ceremony

will be deemed to have finished 1st, 2nd and 3rd and this will determine the settlement of

bets. In the absence of a medal ceremony bets will be settled First Past the Post. Subsequent

disqualifications will be disregarded for settlement purposes.

If an event is cancelled for any reason, all bets will be void.

Any bets on the total medals tally in a competition will be settled on the official totals published

by the IAAF.

4.8 Australian Rules football

Markets will be settled according to the official final results as published on www.afl.com.au.

(Normal time unless otherwise stated).

Match Betting: Drawn or tied matches will be settled as a Dead-Heat (unless prices were

offered for the draw/tie)

Highest Scoring Quarter: Excludes extra time. Dead-Heat Rules apply.

4.9 baseball

Extra innings if played will count in ALL markets without exception.

Where odds for both match and handicap betting are advertised, unless the handicap or a

qualifying price has been requested, all bets will be settled on the match win. However, where

only handicap betting is available, bets will be settled at the published handicap whether

requested or not.

Listed Pitchers: If baseball betting is offered on the basis of both listed pitchers starting the

game, then both pitchers must start the game and throw at least one pitch for bets to have

action. If either pitcher fails to start the game for any reason, the bet will be deemed to have

no action and the stakes will be returned.

Side and Prop Betting: If a game is “called” or suspended, winners and losers for betting are

official after at least 5 innings of play or four and a half innings if the home team is winning.

If a game is “called” or suspended, the winner is determined by the score after the last full

inning. (Unless the home team scores to tie, or takes the lead in the bottom half on the inning,

in which case the winner is determined by the score at the time that the game is called.)

Stakes will be refunded if the home team ties the game and it is then suspended.

totals betting

When betting on total runs (over/under), the game must go to 9 innings (eight and a half if

the home team is ahead) unless the result is already determined.

run line betting

When betting on run lines, the game must go to 9 innings (eight and a half if the home team

is ahead) to have action.

For player match up bets, all the quoted players must compete in the game for bets to have

action.

If the outcome of a 2 runner event is a tie, draw or exactly the number of quoted points

and no price is offered for this outcome, then the result is a “push”. When this occurs, the

settlement of single bets is to return stakes and for multiple bets the selection is treated as a

non runner and the bet will be settled on the remaining selections.

Grand Salami

This is a bet on the number of runs to be scored in a specified number of the days matches.

All games must go the full nine innings (81/2 if home team is winning) for bets to have

action. If a match is postponed for any reason the bets will be deemed to have NO action

and stakes will be refunded.

innings runs betting

The full inning must be completed for bets to stand unless further play could not affect the

result.

4.10 basketball

Overtime counts in ALL markets without exception.

Where odds for both outright and handicap betting are advertised, unless the handicap or

a qualifying price has been requested, all bets will be settled on an outright win. However,

where only handicap betting is available, bets will be settled at the published handicap

whether requested or not.

For player match up bets, all the quoted players must compete in the game for bets to have

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action.

If the outcome of a 2 runner event is a tie, draw or exactly the number of quoted points

and no price is offered for this outcome, then the result is a “push”. When this occurs, the

settlement of single bets is to return stakes and for multiple bets the selection is treated as a

non runner and the bet will be settled on the remaining selections.

Grand Salami

This is a bet on the number of points to be scored in a specified number of the days matches.

For bets to have action, all games must complete in full, otherwise bet will be made void.

Winning margins betting is from scratch.

Team To Win By Most: This bet involves predicting which team will win by most points. The three

options to choose are Team 1, Team 2, or Any Other Outcome - both teams to win by the

same amount of points or one or both teams to lose.

For match-half and quarter betting, the entire match half or quarter must complete in full for

bets to have action.

The game must be completed in full for all props, total points and special markets to have

action. If the game is not completed in full then bets will be deemed to have no action and

stakes refunded unless further play could not affect the result.

4.11 bowls

As soon as a player starts playing in a tournament all bets stand for outright betting purposes.

If the player subsequently withdraws for any reason, outright bets on that player will be losers.

set betting

Bets void if the match is not completed.

4.12 boxing

Bets are accepted up to the bell being sounded to start the first round. If a contest is

postponed, bets on it will stand for 30 days, inclusive of the original date for the contest.

Should there be a substitution for one of the boxers; bets on the original contest will be void.

Should the number of scheduled rounds change all outright bets on the match will stand but

all ‘round by round’ bets will be void.

A price will be offered for a draw and in the event of that occurring bets on either boxer to win

will be losers.

The decision given by the referee at the end of a match will stand for settlement purposes. Any

subsequent changes will not be taken into consideration.

Bets which nominate ‘to win on points’ will only be deemed winners if the full number of rounds

are completed.

round by round betting

Should a boxer fail to answer the bell, then his opponent will be deemed to have won the fight

in the previous round. If for any reason a points decision is awarded before the full number of

rounds is completed, bets will be settled on the round in which the fight was stopped. Should

the scheduled number of rounds be changed for any reason, all ‘round by round’ bets are

void.

4.13 cricket

limited overs matches:

All bets will be settled in accordance with the official competition Rules. This will include

rain disrupted matches and matches where a reduction of overs has taken place. If the

competition Rules allow the final result to be a tied match, and a tie occurs and we were not

offering a tie price, we will settle as a dead-heat. If, however, the competition Rules require a

bowl-out to decide the outcome of the match following a tie in normal play, the result of the

bowl-out will be used for match bet settling purposes.

other matches

In rain disrupted matches, bets will stand provided at least one ball has been bowled. If a

match is abandoned due to outside interference, all bets will be made void, unless an official

result is declared by the cricket authorities in which case all bets will stand.

individual match top batsman and top bowler

All in bat or not. If a player is not selected then bets on that player will be void. All bets will be

settled in accordance with the official competition Rules. This will include matches where a

reduction of overs has taken place. In Test matches, prices apply to first innings only.

test matches

The draw is paid when no result is achieved at the end of 5-days scheduled play. If the teams

finish the match (final innings all out or declared) tied on the same total before the scheduled

end of play on the 5th day the match will be deemed to have ended in a draw and best on

the draw will be settled as winners.

series betting

Outright series bets will stand provided one match has been played.

test series top batsman and top bowler

A player must play in at least one match during the series, otherwise bets on that player will be

void.

4.14 cycling

tour betting

Bets stand on all cyclists whether they participate or not. Bets will be settled on the podium

result regardless of any appeals or objections.

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stage betting

Bets will be determined by the result at the podium presentation.

4.15 darts

As soon as a player starts playing in a tournament all bets stand for outright betting purposes.

If the player subsequently withdraws for any reason, outright bets on that player will be losers.

set/correct score betting

If the required number of sets or legs to win have not been played, all set/correct score bets

will be void.

match betting

The player progressing to the next round will be deemed the winner, unless a walkover has

taken place, when all match bets will be void.

4.16 gaelic games

Where odds for an outright tournament win, as well as 60/70 minutes play (depending

on competition type) are displayed in Finals etc. unless “to lift trophy or competition” or a

qualifying price has been laid, or requested, all bets are settled on 60/70 minutes play.

60/70 minutes play will include any added injury or stoppage time, but not extra time.

Where odds for both match win and handicap betting are advertised, unless the handicap

or a qualifying price has been requested all bets will be settled on the match win. However,

where only handicap betting is available bets will be settled at the published handicap

whether requested or not.

outright/championship betting

All in compete or not.

Winning Margin Betting is from scratch.

total score

A goal counts as three points.

Bets will be accepted up to the actual throw in time. If a bet is inadvertently accepted which

includes a match after its throw in time, the match will be treated as a non-runner. However,

such bets will stand if accepted up to 5 minutes after throw in time, provided that no points

had been scored at the time the bet was placed.

All speciality bets have individual Rules, which will be displayed on the internet.

Abandoned or postponed matches will be void with the exceptions of any betting

propositions where the result could not be affected by further play.

4.17 golf

All outright bets are settled on the trophy presentation.

Bets will be void on any player failing to tee off in the first round. Bets on any players who tee off

in the first round and who are subsequently disqualified or withdrawn will be deemed losers

outright betting

All bets will be settled on the official result regardless of the number of holes played. If a

tournament is abandoned, any bets placed after the last completed round will be void.

When more than one player shares the same lowest score in a tournament and there is no

play-off, win and place bets are settled by the normal dead-heat method.

A play-off decides only the actual winner, and where a championship or tournament is

decided by a play-off it will govern settlement of win bets. Place bets, however, will still be settled

as for normal dead-heats.

group betting, top UK player, etc

Non-runner no-bet. Dead-heat Rules and R4 deductions will apply. Where all players fail to

make the cut, the lowest score after 2 rounds will determine the settlement. A player will be

deemed a non-runner if he fails to tee off in the first round.

72 hole match betting

Where both players fail to make the cut, the lowest score after 2 rounds will determine the

settlement. Where no prices are offered for the tie, dead-heat Rules will apply.

18 hole 3 ball betting

Any non-runner, all bets void. Dead-heat Rules apply. If all three players start but fail to complete

the designated number of holes, bets are void.

18 hole 2 ball betting

Any non-runner, all bets void. Where no prices are offered for the tie, dead-heat Rules will apply.

If both players start but fail to complete the designated number of holes, bets are void.

handicap betting

If a player misses the cut, is disqualified or withdraws during the tournament then bets on that

player will be settled as losers. Only the 72 scheduled holes count. Play-offs do not count

for handicap bets. If the tournament is shortened to less than 72 holes then all bets on the

handicap betting market are void. Only those players quoted on the handicap list count for

betting purposes. Dead-heat Rules apply.

4.18 ice hockey

North American

Overtime counts on all markets unless otherwise stated on an individual event.

Shootouts count for all markets including Total Goals. (Shootout winner is awarded one goal)

For the market “total 3rd period goals”. The 3rd period only will count. OT and Shootouts will

not be included.

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Where odds for both match and handicap betting are advertised, unless the handicap or a

qualifying price has been requested, all bets will be settled on the match win.

However, where only handicap betting is available, bets will be settled at the published

handicap whether requested or not.

The full 60 minutes play must be played for bets to have action.

Periods must be played to completion for bets on period markets to stand, unless further play

could not affect the result.

For player match up bets, all the quoted players must compete at some stage of the game

for bets to have action.

If the outcome of a 2 runner event is a tie, draw or exactly the number of quoted goals

and no price is offered for this outcome, then the result is a “push”. When this occurs, the

settlement of single bets is to return stakes and for multiple bets the selection is treated as a

non runner and the bet will be settled on the remaining selections.

Grand Salami

This is a bet on the number of goals to be scored in a specified number of the days matches.

For bets to have action, all games must be completed in full, unless further play could not

affect the result.

For future’s betting, we may offer, Divisional, Conference and Stanley Cup Outright markets,

which will be advertised as such. It is the Customers responsibility to be aware of which

market they have placed a bet on.

European, International and Friendlies

Bets will be settled based on the score at the end of regulation time and excluding overtime

if played, unless otherwise stated on an individual event.

For the market “total 3rd period goals”. The 3rd period only will count. OT and Shootouts will

not be included.

Where odds for both match and handicap betting are advertised, unless the handicap or a

qualifying price has been requested, all bets will be settled on the match win. However, where

only handicap betting is available, bets will be settled at the published handicap whether

requested or not.

The full 60 minutes play must be played for bets to have action

Periods must be played to completion for bets on period markets to stand, unless further play

could not affect the result.

For player match up bets, all the quoted players must compete at some stage of the game

for bets to have action.

If the outcome of a 2 runner event is a tie, draw or exactly the number of quoted goals

and no price is offered for this outcome, then the result is a “push”. When this occurs, the

settlement of single bets is to return stakes and for multiple bets the selection is treated as a

non runner and the bet will be settled on the remaining selections.

4.19 motor racing

Any reference to drivers should be taken to include riders and any reference to cars should be

taken to include motorcycles.

All drivers in place to start the warm up lap either on the grid or in the pit lane, are deemed as

runners.

If a race is abandoned and no official result declared, all bets on that race will be void.

drivers and constructors championship betting

All in compete or not. Bets will be determined by the number of points accumulated following

the podium presentation of the final race of the season and will not be affected by any

subsequent enquiries.

individual race betting

All in compete or not. The 1st, 2nd and 3rd positions at the podium presentation will count as

the weigh in and this will determine settlement of bets.

match betting

Bets will be settled on the driver with the highest finishing position. If one of the drivers does not

finish the race, the other driver is considered the winner. If both drivers retire on the same lap,

all bets are void.

fastest qualifier betting

The driver achieving the fastest official qualifying time in the named qualifying session is the

winner. Any subsequent demotions do not count for settlement purposes. Official placings

count if times are identical.

fastest lap

The official result at the time of the podium presentation for the race will be used

finish in the points, finish on the podium

All in compete or not. The positions at the time of the podium presentation will count as the

weigh in and this will determine settlement of bets. Single bets only are accepted on these

markets. These markets are win-only.

4.20 rugby league and rugby union

Our current Rules will apply to all circumstances not covered by the following Rules, and any

instructions printed on a coupon or by way of a notice displayed in our offices are to be read

as being part of these Rules.

Only matches which are displayed on our coupon or advertised in our offices may be

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selected.

Where odds for both outright win and handicap betting are advertised, unless the handicap

or a qualifying price has been requested, all bets will be settled on outright win.

However, where only handicap betting is available bets will be settled at the published

handicap whether requested or not.

Winning margin and correct score betting is from scratch.

The minimum and maximum number of selections for each list is stipulated on our coupons or

is as advertised in our offices. Extra time will not count and the score at the end of 80 minutes

play will be taken as the final result.

Matches abandoned before 80 minutes play will be void and will be treated as non-runners for

settlement purposes unless re-arranged and played on or before the following Sunday.

If a team plays a different opponent to the one printed, the match is void. If the venue of a

match is reversed the selection will be void, but if a match is played on a neutral ground, it will

stand as printed.

If a match is abandoned before 80 minutes are played, all bets will be void, unless a definitive

result for that market has already been determined. First tryscorer bets will stand if a try has

been scored at the time the match is abandoned.

first tryscorer

Penalty tries do not count. In both Rugby Union and Rugby League first tryscorer bets will be

void if the player does not take part in the match or enters the match after the first try is scored.

4.21 skiing

outright betting

All in compete or not.

Should an event be postponed, bets will stand only if the event takes place at the same

venue within a seven day period, otherwise bets will be made void.

However, in the case of World Championship and Olympics, bets will stand on that particular

discipline irrespective of whether the time and date of the event are rescheduled. If the event

is abandoned and does not take place, bets will be made void.

For outright markets dead heat Rules may apply.

Bets are settled on the official results as published by the International Ski Federation.

However, in the event of a disqualification, the podium presentation will count as the ‘weighin’

and determine the settlement of bets.

If a meeting has two identical races taking place on separate days and the first race is

cancelled, then bets struck on the first event will be settled on the results of the second race.

In head to head betting, both competitors must start or bets will be made void. Should a

competitor start and withdraw, bets struck on this competitor will be deemed losers.

4.22 snooker

A match is deemed to have started with the break for the first frame.

If a player fails to start a tournament or match, all bets on that player or individual match, will

be void.

frame betting

All bets will be void if the required number of frames to win is not completed, or the scheduled

number of total frames is not completed (i.e. Premier League snooker, where a draw is

possible).

match betting

The player progressing to the next round will be deemed the winner, unless the match has not

started or a walkover has taken place, when all match bets will be void.

4.23 tennis

As soon as a player starts playing in a tournament all bets stand for outright betting purposes.

If the player subsequently withdraws for any reason, outright bets on that player will be losers.

In the event of a change to the venue, playing surface or from indoor to outdoor and viceversa,

all bets will stand.

set betting

If the required numbers of sets to win have not been played in full, all set bets will be void.

match betting

Once the umpire has called play the match is deemed to have started, and the player

progressing to the next round will be deemed the winner. If the match fails to start, all bets will

be void.

4.24 lotto and numbers general rules

Numbers bets (except Virtual Racing) placed on non-numbers specific speciality slips will not

qualify for any consolations or bonuses.

49’s, Lotto and Rapido cannot be combined with any other betting event nor may 2 or more

draws be combined in an accumulative or Multiple bet. Where an accumulative bet is taken

the stake will be divided equally between the selections and settled as individual bets.

Bets on lotteries are accepted up to 15 minutes prior to the Main draw `being made, i.e.

7.45p.m. for an 8.00p.m. draw. For 49’s, Rapido and Virtual Racing bets are accepted up to the

official ‘no more bets’ time as broadcast by SIS. Any bet accepted after this time will be void

unless we are satisfied that the bet was placed before the draw started.

4.25 Irish Lotto

The Irish National Lotto draw takes place on a Wednesday and a Saturday evening. There are

three draws on each of these evenings; a Main draw (Lotto) a 2nd draw (Lotto Plus 1) and a

3rd draw (Lotto plus 2). Six numbers plus a bonus number are drawn from balls marked 1 – 45.

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We do not accept numbers Irish Lotto bets for more than 4 selections, if more than 4 numbers

are selected the bet will be settled as a permed four fold with the total stake proportionately

divided.

Where a draw has not been chosen (ticked) on the front of the slip the bet will stand on the

first Main draw to take place. For example, bets placed after the Saturday draws, up to and

including Wednesday, will be settled on the result of the Wednesday Main Irish Lotto draw. Bets

placed after the Wednesday draws, up to and including Saturday, will be settled on the result

of the Saturday Main draw.

A bet will only stand on the 2nd or 3rd draw of a Wednesday or Saturday evening when it has

been clearly marked on the slip.

The ‘no more bets’ signal given in betting shops applies to the Main, 2nd and 3rd draw of that

evening as they run closely one after the other.

In the event that the Main, 2nd or 3rd draw does not take place on either a Wednesday or

Saturday, the bet will stand on the next Main draw to take place, unless cancelled by mutual

consent before the next event takes place.

4.25.1 Monday Irish Lotto Bet

The Irish National Lotto Monday night draw takes place every Monday at 8.30pm. Bets must

be placed by 8.15pm. Six numbers plus a bonus are drawn from balls numbered 1-39.

Bets can be placed on 1 to 5 numbers. The odds are as follows:

6 Numbers 7 Numbers

1 Number 5/1 4/1

2 Numbers 40/1 30/1

3 Numbers 375/1 200/1

4 Numbers 3,750/1 1,600/1

5 Numbers 50,000/1 15,000/1

In the event that the draw does not take place the bet will stand on the next Monday night

draw unless cancelled by mutual consent before that event takes place.

4.26 49’s Draw

49’s is the daily national numbers game, which is drawn at lunchtime and teatime every day.

Six numbers, plus a booster number are drawn from balls marked 1-49.

If for any reason a draw does not take place, bets will stand for the next available 49’s draw

unless cancelled by mutual consent prior to the next available draw taking place.

Results will be broadcast directly after the event. Previous results will be shown on screen in the

shop, or please ask a member of staff.

4.27 Rapido

Rapido draws are shown live in our shops. There are 80 numbers i.e. 1-80 within each Rapido

draw. 20 numbers will be randomly drawn from these 80 in each draw.

Bets will be placed on the next available draw unless otherwise specified by the Customer. If a

bet is taken in error for a specified draw after the official start time it will be deemed void.

If for any reason a draw does not take place, bets will stand for the next available ‘Rapido’

draw(s), unless cancelled by mutual consent prior to the next event taking place.

We do not accept bets on more than 7 numbers. If you make more than 7 selections, your bet

will be void, win or lose.

If the amount of numbers indicated you wish to bet on differs from the actual amount of

numbers chosen, the bet will be settled on the actual selections chosen.

Winnings (returns) quoted in promotional posters refer to a £1 unit stake (unless otherwise

stated) and stakes of different denominations will be settled in proportion.

Only one return will be paid per bet, for example if 5 numbers are chosen and 4 are correct the

total return is £20, not £20 + £2.

Heads or Tails

‘Heads or Tails’ bets can be placed on any of the Rapido draws shown live in our shops. The

above Rapido Rules apply to ‘Heads or Tails’.

4.28 incorrect lotto/numbers bet instructions

When placing numbers bets on mark sense slips the till will automatically check the slip and

reject slips with errors. When numbers bets are accepted on hand written betting slips then the

following Rules will apply;

unclear selection

Illegible or ineligible figures will be treated as void, with the bet reduced accordingly. Odds

will apply for the valid numbers only, for example, if a bet on the ‘3 numbers correct’ section

comprises 2 numbers and a void number, this will be settled on the odds applicable to the ‘2

numbers correct’ section.

selections repeated

Should a bet contain the same number more than once, then each ‘repeated’ number shall

be treated as ‘void’, with the bet odds reduced accordingly

too many selections

If a bet has more than the specified number of selections allowed, the stake will be divided

equally and applied to all of the selections in perms. e.g. if more than 4 numbers are selected

in a 49’s draw the bet will be settled as a permed four fold with the total stake divided

proportionately.

error regarding the draw selected

Numbers bets on any slip where multiple draws are specified will be settled on the next

consecutive draws i.e. if 4 draws are chosen, numbers will count for the next 4 consecutive

draws to take place after the bet has been accepted, unless otherwise specified on the slip by

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the Customer. Where no bet instructions are present on the slip, any numbers bet will be settled

as an accumulator on the numbers indicated on the next numbers draw for the specified lotto

or 49’s product.

Where there is any doubt as to whether a Rapido, ‘49’s’ or Lotto draw is intended the bet will be

settled on the first of these events to take place after the bet has been accepted.

In Lottos and 49’s event all bets will be deemed to be on the ‘6 Number Draw’ unless otherwise

stated.

4.29 non-sporting events

From time to time special prices may be offered on a range of non-sporting events such as

entertainment, politics or current affairs. Bets on these markets are available as singles only

unless otherwise advertised.

Bets will be settled according to our General Betting Rules unless specific Rules and conditions

are advertised in our betting shops.

4.29.1 Christmas number one

Settlement is based on the BBC1/Radio1 music chart to be released on or before the 25th

December. Where a price is offered for a solo artist it is for them to achieve number 1 in their

solo capacity not as part of a duet or group.

4.29.2 snow at Christmas

Bets are accepted only for locations where there is an official Met Office/Weather Centre.

Unless otherwise advertised, an official Met Office or Weather Centre must verify that snow has

fallen at the nominated location, at any time during the 24 hours of the 25th December. Single

bets only are accepted and bets for snow at Christmas at various different locations cannot be

combined in doubles, trebles and accumulators. Such bets would be settled as singles with

the stakes proportioned equally.

4.29.3 gaming machines

All the gaming machines used in Betterbetbet shops are connected to an external server,

which is operated by an independent third party. Once the bet button is selected, a

Random Number Generator (RNG) generates a ‘draw’ result and sends it to the machine. A

representation of the result will then be shown on the machine.

The maximum payout to any one Customer or group/syndicate of Customers, including bets

from the same source is £10,000 on any terminal on any day. Groups/syndicates of Customers

include associations or groups of individuals acting in concert, request, or recommendation

from a third party. The maximum payout on any single event is £500.

The minimum and maximum stakes will depend on the type of game selected. Specific Rules

for each game are displayed on each machine.

Should a draw, for whatever reason, not take place, then bets will stand on the next randomly

generated draw. If the central server is unable, for whatever reason, to provide another draw,

then the bet will be cancelled. Should this occur, the Customer will be advised as such, and

the Customer’s balance retained at its previous level.

Winnings will be paid at the counter on production of a valid bar-coded receipt printed by the

gaming machine. Winnings will only be paid to Customers against receipts which have been

validated by the ‘Back Office PC’ at the originating branch. The Back Office PC communicates

with the central server and holds all transaction details for the gaming machines. Data held

on the Back Office PC is the only true record of any returns due on the gaming machines.

4.30 speciality bets

4.30.1 Lucky 15, 31 and 63

Lucky 15, 31 and 63 bets are accepted win or each-way (un-named favourites - win only) at

equal stake units. Any additional stakes do not qualify for bonus or consolation payments.

Place only bets, if taken in error, will be void.

Bets will be accepted from any event meeting or combination of both not precluded by our

general Rules. Bonuses and consolations apply to all prices except Tote, Lottery and ‘numbers

draw’ bets.

If a bet includes a non-runner, ordinary Rules apply.

consolation

If a Customer successfully selects only one winner in a Lucky 15, 31 or 63 bet, the odds will be

trebled for the winning selection. This consolation will be paid for the win part of a bet only.

Lucky 15

The Lucky 15 consists of 4 selections making 4 singles, 6 doubles, 4 trebles and 1 fourfold

accumulator.

A Customer successfully selecting four winners will receive an extra 15% of the cumulative

returns of the win part of the bet only.

Lucky 31

The Lucky 31 consists of 5 selections making 5 singles, 10 doubles, 10 trebles, 5 fourfolds and 1

fivefold accumulator.

A Customer successfully selecting 4 winners will receive 5% of the cumulative returns of the win

part of those selections.

A Customer successfully selecting 5 winners will receive an extra 20% of the cumulative returns

of the win part of the bet only.

Lucky 63

The Lucky 63 consists of 6 selections making 6 singles, 15 doubles, 20 trebles, 15 fourfolds, 6

fivefolds and 1 sixfold accumulator.

A Customer successfully selecting 5 winners will receive 10% of the cumulative returns of the

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win part of those selections.

A Customer successfully selecting 6 winners will receive an extra 25% of the cumulative returns

of the win part of the bet only.

Should special bonuses be advertised on Yankees, Super-Yankees and Heinz bets, these will not

apply to Lucky 15, 31 or 63 bets.

4.30.2 Union Jack

The Union Jack consists of one selection only from 9 different races or events from which 8

trebles/patents will be taken. The selections should be numbered 1- 9.

The 8 trebles or patents will then be made up as follows:

1-2-3 4-5-6 7-8-9 1-5-9

1-4-7 2-5-8 3-6-9 3-5-7

If the selections are not numbered they will be taken in the order in which they are written.

Bets are accepted win or each-way (un-named favourites - win only) from any event, meeting

or combination of both, not precluded by our general Rules. Each-way bets are settled win to

win, place to place.

No bonus will be paid on any Union Jack bet which includes the same selection more than

once, even if the trebles/patents do not coincide. Any line including a non-runner will not

count for a bonus or consolation.

Bonuses and consolations apply to all prices except Tote, lottery and ‘numbers draw’ bets.

consolation

If selection number 5 is the only winner, a free single will be paid as follows:

Trebles: To the unit stake

Patents: Double the stake unit

The consolation singles do not include the stake unit e.g. 50p ‘Trebles’ winner @ 10/1 returns

£5.00.

bonuses

A correct line consists of three successful selections in a line as indicated above. In patents, the

bonus applies to the trebles part only. Bonus payments will be made on the returns from the

win part only of correct lines as follows:

• 2 correct lines 10% bonus added to win trebles

• 3 correct lines 20% bonus added to win trebles

• 4 correct lines 30% bonus added to win trebles

• 5 correct lines 40% bonus added to win trebles

• 6 correct lines 50% bonus added to win trebles

• 8 correct lines 100% bonus added to win trebles

For the consolation to apply, the slip must have no other returns due. Consolations apply to all

prices except Tote, lottery and ‘numbers draw’ bets.

Other speciality bets and bonuses are available, or may be introduced from time to time.

Please see betting slips or posters for further details, which are to be read as part of these Rules.